Call Center Manager jobs in Yuma, AZ

What's the Role

At OpenTech Alliance as a Client Manager, you will work in a fast-paced and collaborative company with over 6,000 facilities served by our suite of products, services, and applications.

Is your enthusiasm and passion for helping people contagious? Why not bring them to a new workplace where you can really make your mark? If you enjoy working with other highly engaged people, a culture that embraces innovation, delivering world-class customer service, and the opportunity to grow your career – then OpenTech Alliance is the place for you!

At OpenTech Alliance, the Client Manager is critical in answering the phone promptly to create a welcoming environment and identifying customer needs and exceeding their expectations. OpenTech seeks employees that have entrepreneurial, can-do, positive attitudes, adaptability to change, and integrity. If you possess these qualities and want to join a dynamic, growing organization, then we are excited to hear from you! This position is primarily responsible for directing, supervising and coordinating activities of workers providing telephone customer support services by performing the following duties personally or though subordinates.

Essential Job Functions

• Client Managers will work with customers to identify their needs and provide solutions that will contribute to their storage experience.
• Working virtually alongside the facilities onsite team to maximize sales objectives with each prospective customer via the phone, web or in person at your assigned locations
• Remotely oversee the smooth running of activities at our Clients Self-Storage locations
• Collect tenant rent
• Communicate and assist in the coordination of regular maintenance and repair of facilities to ensure utility needs of tenants are met
• Follow security protocols to monitor self-storage property activities and implement precautionary measures
• Set and enforce occupancy policies and regulations necessary to maintain order within property premises
• Support the vacation or eviction of self-storage tenants in accordance with each facilities policies
• Maintain a thorough knowledge of self-storage policies and employ this knowledge in performing job duties
• Consistently practice exceptional customer service by welcoming future and current customers in a friendly, enthusiastic and professional manner
• Rent storage units and prepare leases
• Conduct Outbound collection calls
• Meet customer needs with a high level of service
• Controls delinquencies through phone calls, emails, and letters as per company policy.
• A calm demeanor during periods of high volume or unusual events, and who can stay busy at times when traffic and business is slow.
• Excellent sales and customer service skills
• Coordinate with onsite Field Managers

Other Functions

• Performs other duties as assigned by supervisor

Physical Requirements

• Regularly uses a keyboard to interact with computer system
• Regularly required to communicate verbally

Skills and Qualifications

• You could have experience from a variety of environments including retail sales, restaurant, sales associate, and other customer-centered selling roles
• Energetic, outgoing, customer oriented personality
• Exercise good judgement while following Business rules
• Leadership skills and experience supervising others is preferred.
• A High School diploma /GED equivalent. College education a plus
• Ability to perform light maintenance.
• Strong Computer Skills
• Minimum two year Customer Service and/or Sales experience
• Valid driver’s license with access to reliable transportation
• Positive attitude
• Proficient in Microsoft suite (word, excel, outlook).
• Proficient in English

Disclaimer

The above statements describe the general nature and level of work performed by employees assigned to this classification; this is not an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Does the salary range meet your requirements?

Experience:

• Call center: 2 years (Required)
• Customer service: 2 years (Required)

Ability to Commute:

• Phoenix, AZ (Required)

Ability to Relocate:

• Phoenix, AZ: Relocate before starting work (Required)

Work Location: In person