Call Center Trainer jobs in Bethlehem, PA

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Customer Care Representative
  • Enterprise Call Center
  • Allentown, PA FULL_TIME
  • Company DescriptionWe recruit, train, and manage customer service representatives to represent global brands in customer care, technical support, and sales. Our reps provide professional customer care services through various integrated platforms that adapt to any client workspace.  Our cloud-based technology ensures consistent representation of branding efforts around the world.Job DescriptionWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.ResponsibilitiesManage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers.Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers.Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers.Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers.QualificationsProven customer support experience or experience as a client service representativeTrack record of over-achieving quotaStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyHigh school degreeLocation: Nationwide except CA, CO, CT, MA, MD, NY, OR, WA, or WIAdditional InformationPaid TrainingPaid Time OffFree TelehealthFlexible ScheduleWellness ResourcesTraining & DevelopmentAdvancement OpportunitiesAll your information will be kept confidential according to EEO guidelines.
  • 10 Days Ago

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Call Center Specialist
  • Robert Half
  • Hellertown, PA PER_DIEM
  • Robert Half is working with a local organization who is seeking a compassionate and detail-oriented individual to join their team as a Call Center Representative in the Lehigh Valley. In this role, yo...
  • 20 Days Ago

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CALL CENTER SPECIALIST I
  • Orthopaedic Associates Of Allentown
  • Allentown, PA FULL_TIME
  • Summary: Operates telephone system by answering incoming calls, scheduling appointments and directing all other callers to appropriate personnel to ensure Patient Care Excellence by performing the fol...
  • 10 Days Ago

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CALL CENTER SPECIALIST I
  • ORTHOPAEDIC ASSOCIATES OF ALLENTOWN
  • Allentown, PA OTHER
  • Job Details Job Location: Allentown, PA Position Type: Full Time Salary Range: Undisclosed Job Shift: Day DescriptionSummary: Operates telephone system by answering incoming calls, scheduling appointm...
  • 15 Days Ago

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Call Center Manager
  • Cigars International
  • Bethlehem, PA FULL_TIME
  • Working for one of our world-class brands means being part of a great working environment and collaborating with people from all corners of the world on a product you are proud of.Company Overview:Bet...
  • 1 Month Ago

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Call Center Collections Representative
  • iQor
  • Allentown, PA FULL_TIME
  • ONSITE 120 days at our Allentown, PA office. 7350 Tilghman StreetAllentown, PA 181063rd floorJob Details:Position: Call Center Collections Representative - $14/hrWORK AT HOME AFTER 120 DAYS ONSITE**Ex...
  • 1 Month Ago

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0 Call Center Trainer jobs found in Bethlehem, PA area

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BARTENDER - CENTER VALLEY
  • Bar Louie Team Members
  • Center Valley, PA
  • At Bar Louie, we live to SERVE our Guests, our People and our Community. We do this by GROWING our PEOPLE (Thats YOU), o...
  • 3/29/2024 12:00:00 AM

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Swim Instructor
  • Swim-in Zone
  • Center Valley, PA
  • Job Description Job Description Swim-in Zone is looking for energetic, organized and serious Swim-inStructors/Teachers t...
  • 3/27/2024 12:00:00 AM

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Customer Service Rep-Technical
  • Spectrum Brands
  • Reading, PA
  • **Customer Service Rep-Technical** Job Title Customer Service Rep-Technical Job # US13772 Requisition Type Regular Funct...
  • 3/27/2024 12:00:00 AM

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Bilingual Warehouse Trainer
  • McKesson Cork
  • Bethlehem, PA
  • Effective Date: February 22, 2017 . **Your Consent** *Google Analytics* We may use Google Analytics to measure how you i...
  • 3/26/2024 12:00:00 AM

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Fitness Trainer
  • Planet Fitness
  • Warminster, PA
  • Overview: Who We Are: At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-qualit...
  • 3/25/2024 12:00:00 AM

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Bilingual Human Resources Manager - 2nd Shift
  • Ashley Furniture Industries
  • Leesport, PA
  • Build Your Career with Ashley Grow your career on a team that strives to enhance the employee experience at all levels. ...
  • 3/25/2024 12:00:00 AM

Bethlehem is a city in Lehigh and Northampton counties in the Lehigh Valley region of the eastern portion of the U.S. state of Pennsylvania. As of the 2010 census, the city had a total population of 74,982, making it the seventh largest city in Pennsylvania, after Philadelphia, Pittsburgh, Allentown, Erie, Reading, and Scranton. Of this, 55,639 were in Northampton County, and 19,343 were in Lehigh County. Bethlehem lies in the center of the Lehigh Valley, a region of 731 sq mi (1,890 km2) that is home to more than 800,000 people. Together with Allentown and Easton, the Valley embraces the All...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Call Center Trainer jobs
$39,786 to $50,421
Bethlehem, Pennsylvania area prices
were up 1.5% from a year ago

Call Center Trainer in Seattle, WA
Provide monthly or annual ongoing/refresher training in topics relevant to the service and operational needs in a timely manner based on current trends within the employee base.
March 25, 2023
Call Center Trainer
Maintains and develops training curriculum and tools in order to support training programs throughout Member Services.
January 03, 2023
Monitor and score interactions routinely in an effort to track Call Center Representatives compliance to quality guidelines and standards utilizing the applicable systems.
February 25, 2023
Trains and coaches employees on processes, performance targets, goal achievement, client performance, de-escalation, negotiation, customer service and non-conformities.
March 23, 2023