Call Center Trainer jobs in Columbia, MD

Antietam Call Center is hiring! We're currently seeking to expand our staff of

25 Agents Due To Continued Growth In The Company. Come join our team!

• Position open for Hagerstown, MD office only.
• HOW TO APPLY:· Please COPY & PASTE the link below in a web browser to fill out the application and complete the testing.:

https://www.ondemandassessment.com/link/index/JB-CCD0DE64E?u=97588

• DO NOT USE A CELL PHONE TO COMPLETE THE TESTING· Do NOT reply to the posting or email your resume.·
• Applications are ONLY accepted through this link.·
• Applicants not following these instructions will be disqualified from consideration.
• Please read ENTIRE Job Description prior to applying via web link
• This is a full-time, permanent position.
• Work from home consideration after six months on the job in office and qualification.

BENEFITS OF EMPLOYMENT:

• Very Competitive Hourly Wages - Starting pay dependent on experience
• Health Benefits - available after 30 days. Company pays 1/2 of the employee's premium.
• Simple IRA Retirement Plan - No vesting period. Company matches 100% up to

3% of your salary.

• Recognition - We value a job well done. We also reward and recognize it.

MAIN JOB TASKS AND RESPONSIBILITIES:

• Answer calls professionally & efficiently
• Respond to customer inquiries
• Research required information using available resources
• Provide customers with product and service information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary

EDUCATION AND EXPERIENCE:

• Proficient in MS Windows/Office
• Knowledge of customer service principles and practices
• Six months or more experience in a customer service (preferably), or call center

environment

• 25 WPM typing
• Knowledge of administration and clerical processes

KEY COMPETENCIES:

• Verbal and written communication skills
• Listening skills
• Problem analysis
• Problem solving
• Customer service orientation
• Organizational skills
• Attention to detail - EXTREMELY IMPORTANT!
• Stress Tolerance

HOW TO APPLY:· Please COPY & PASTE the link below to fill out the application and complete the testing.:

https://www.ondemandassessment.com/index.php/verify/apply/RSmeqBq/hETbnaCa

• DO NOT USE A CELL PHONE TO COMPLETE THE TESTING· Do NOT reply to the posting or email your resume.·
• Applications are ONLY accepted through this link.·
• Applicants not following these instructions will be disqualified from consideration.

Job Types: Full-time, Part-time

Pay: $14.00 - $15.00 per hour

Benefits:

• Flexible schedule
• Health insurance
• Paid time off
• Work from home

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person

Application Question(s):

• Please use the following link to complete the application process:

https://www.ondemandassessment.com/link/index/JB-CCD0DE64E?u=97588

You must use a computer or laptop to access the web link.

Work Location: In person