Call Center Trainer jobs in Helena, MT
Recently Added Call Center Trainer jobs
Call Center Lead
- Jackson Hewitt - 2215
-
Helena, MT
FULL_TIME
-
Benefits:
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training & development
At Jackson Hewitt, and its independently owned and operated franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it’s a large part of why we work here.Together we are highly passionate about what we do, and how we can help our clients. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That’s where you come in! We are here to ease their stress and provide expert customer service and tax knowledge.What you'll do here:- Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued.
- Present a professional, courteous, and confident demeanor via verbal and/or written communications.
- Diligently and accurately document customer records and cases.
- Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed.
- Utilize software, databases, scripts, and tools appropriately.
- Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion.
Skills you'll bring for success:- High School Diploma/GED or equivalent related business experience preferred
- Strong written and verbal communication skills
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- Patient and empathetic attitude
- Strong time management and organizational skills
- Comfortable working in a fast-paced environment
- Computer literacy, ability to learn new technologies
- Phone skills, including familiarity with complex or multi-line phone systems
- 26 Days Ago
Call Center Representative – Communications
- Providence
-
Missoula, MT
OTHER
- Description Providence is offering up to a $2,000 hiring bonus for eligible external candidates who meet all conditions for payment – this is in addition to the fantastic benefits and compensation pac...
- 2 Months Ago
Pharmacy Technician- On-Call
- Missoula County Partnership Health Center
-
Missoula, MT
FULL_TIME
- MISSOULA COUNTY Partnership Health Center invites applications for the position of: Pharmacy Technician- On-CallRegular Part-Time with Intermittent ScheduleLocated halfway between Yellowstone and Glac...
- 7 Days Ago
Office Coordinator I - Casual Call
- Big Sky Medical Center
-
Big Sky, MT
PART_TIME
- Position Summary: The Office Coordinator I facilitates the efficient operation of the assigned department(s) by performing a variety of clerical and administrative tasks. Provides administrative suppo...
- 2 Months Ago
Medical Call Center Member Services Representative
- Global Channel Management, Inc.
-
Helena, MT
FULL_TIME
- DescriptionJoin a dynamic Medical Call Center where you will utilize your skills to assist members effectively. This role requires a minimum of one year of experience in medical insurance or a medical...
- 14 Days Ago
Registered Nurse (RN) Casual On-Call - Detention Center
- Gallatin County
-
Bozeman, MT
TEMPORARY
- This position is located in the Gallatin County Sheriff’s Office Detention Division and is responsible, with the medical provider, for ensuring the delivery of health care in a timely and clinically a...
- 27 Days Ago
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0 Call Center Trainer jobs found in Helena, MT area
Greeter
- Sams Club
-
Helena, MT
- Job Summary: Greeters at Sam's Club are responsible for welcoming customers, providing a positive first impression, and ...
- 12/12/2024 12:00:00 AM
Customer Service Representative
- U-Haul
-
Helena, MT
- Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in s...
- 12/12/2024 12:00:00 AM
Food Court Attendant
- Costco
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Helena, MT
- Job Title: Food Court Attendant Employer: Costco Job Description: As a Food Court Attendant at Costco, you will be respo...
- 12/11/2024 12:00:00 AM
Customer Service Representative
- Ascent Bank
-
Helena, MT
- Customer Service Representative/Teller (Part-Time) Location: Ascent Bank | Hours: 10:00 AM - 2:00 PM (Monday to Friday) ...
- 12/11/2024 12:00:00 AM
Client Service Associate
- Jackson Hewitt - 2215
-
Helena, MT
- Benefits: Employee discounts Opportunity for advancement Training & development We are looking for someone who thrives i...
- 12/11/2024 12:00:00 AM
Remote Field Service Engineering Specialist
- Flowserve Corp.
-
Helena, MT
- Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a...
- 12/11/2024 12:00:00 AM
Store Customer Service Specialist
- Sherwin-Williams
-
Helena, MT
- This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale...
- 12/10/2024 12:00:00 AM
Member Services Representative
- PF Management Group
-
Helena, MT
- Benefits: Employee discounts Free uniforms Opportunity for advancement Our Job Opening We are searching for a Member Ser...
- 12/8/2024 12:00:00 AM
About Helena, Montana
Helena (/ˈhɛlɪnə/) is the state capital of the U.S. state of Montana and the county seat of Lewis and Clark County.
Helena was founded as a gold camp during the Montana gold rush, and was established in 1864. Over $3.6 billion of gold was extracted in the city limits over a duration of two decades, making it one of the wealthiest cities in the United States by the late nineteenth century. The concentration of wealth contributed to the city's prominent, elaborate Victorian architecture.
At the 2010 census Helena's population was 28,190, making it the fifth least populous state capital in the Un...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Call Center Trainer jobs
$34,968 to $44,325
Helena, Montana area prices
were up 3.1% from a year ago
were up 3.1% from a year ago
What does a Call Center Trainer do?
Call Center Trainer in Seattle, WA
Provide monthly or annual ongoing/refresher training in topics relevant to the service and operational needs in a timely manner based on current trends within the employee base.
March 25, 2023
Call Center Trainer
Maintains and develops training curriculum and tools in order to support training programs throughout Member Services.
January 03, 2023
Monitor and score interactions routinely in an effort to track Call Center Representatives compliance to quality guidelines and standards utilizing the applicable systems.
February 25, 2023
Trains and coaches employees on processes, performance targets, goal achievement, client performance, de-escalation, negotiation, customer service and non-conformities.
March 23, 2023