What we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.
Once you join us you won't want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:
We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as...
Position Summary:
Responsible for registering patients, scheduling appointments, verifying insurance eligibility/demographics and diagnostics as guided by scheduling protocols for each physician, triaging phone calls, and supporting various projects in the call center. Obtains information to properly schedule and register patients.
Position Key Accountabilities:
Certification/Skills:
Excellent verbal and written communication skills, and effective interpersonal and phone etiquette skills. Experience with Microsoft Office suite, proficient typing/keyboarding skills and knowledge of medical terminology.
Multi-tasking and creative problem-solving skills.
Effective customer service skills and able to work in a team environment.
Minimum Education:
High school diploma or equivalent required.
Minimum Experience:
One year of experience scheduling in a call center or customer service setting.
Physical Requirements:
Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.
Security Sensitive:
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215
Residency Requirement:
Employees must permanently reside and work in the State of Texas.
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