Call Center Trainer jobs in Jackson, TN

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Contact Center Representative (Call Center)
  • Fedex Employee Credit Association
  • Memphis, TN OTHER

  • Overview

    Looking for a career in the financial industry? We are hiring immediately! Full-time with benefits!

     

    FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union which seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families, enabling our members to secure their financial future and realize their dreams.

     

    FECA has a caring team of employees, deeply invested in the communities it serves. FECA offers competitive compensation and benefits (medical, dental, vision, life, AD&D, short-term disability, EAP, 401k with company match, profit-sharing, discounts on financial products and services, paid vacation and personal days, and paid time for volunteering) as well as extensive professional development opportunities including on-site educational and leadership development programs.

     

    With over half a billion dollars in assets and more than 100,000 members, FECA has branches in Memphis, TN; Los Angeles, CA; Indianapolis, IN; Pittsburgh, PA; Harrison, AR; and Fort Worth, TX. FECA’s corporate offices are in Memphis, TN. For more information, visit fecca.com.

     

    Title: Contact Center Representative (Call Center) 

    Reports To: Supervisors and Assistant Vice President, Member Services

    Schedule: Various between 7:30 a.m. - 5:30 p.m., Monday - Friday

    Location: Nonconnah

    FLSA Status: Non-Exempt

    Responsibilities

    Normal Duties and Responsibilities: 

     

  • Serve our members.  
  • .Provide assistance with membership eligibility requirements, account inquiries and requests, servicing for credit debit cards, loan payments, and other member needs.
  • Identify cross sell opportunities for new and existing members with services and products that best matches the members’ needs and qualifications. 4.
  • Utilizing a “member centric” approach, determine individual member’s financial needs and recommend the appropriate products and services in order to improve the member’s financial lives
  • Effectively answer questions by listening, collecting data, securing answers and reporting results in order to assist members in solving accounts related issues.
  • Assist with Live Chat, as needed. 
  •  Must maintain strictly confidential information pertaining to the Credit Association, member, and employee business.
  • Maintains regulatory compliance including the Bank Secrecy Act. 
  • Follows the CARE and QA Service Standards and maintains excellent understanding of FECA products and services.
  • Participates in ongoing training for professional and personal development.
  • Maintains a positive, professional attitude and works well with a team.
  • All other duties and responsibilities as assigned. 

    • Qualifications

    Minimum Qualifications: 

     

  • Some college preferred, or an equivalent combination of education and experience. Financial Institution experience preferred, including understanding of credit union philosophy and knowledge of credit union rules and regulations.
  • Demonstrated ability to investigate and solve complex problems.
  • Excellent written and verbal communication and basic math skills.
  • Must be accurate, organized, attentive to details, and manage time well.
  • Proficiency in Microsoft Office. 
  • 7 Days Ago
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Call Center Director
  • J K Products & Services Inc
  • Jonesboro, AR FULL_TIME
  • Summary/ObjectiveManages the day-to-day operations of the call center encompassing several divisions. SunLync support team, JK Parts/Sales call center, JK Customer Service call center, and the JK Bed ...
  • 18 Days Ago
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S
CALL CENTER CLERK
  • St. Bernards Healthcare
  • JONESBORO, AR PART_TIME
  • JOB REQUIREMENTS Education High school education or equivalent. Experience One year food service experience in a hospital food service similar to SBRMC. Diet office or patient diet experience preferre...
  • 18 Days Ago
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CALL CENTER SPECIALIST
  • Universal Health Services, Inc.
  • Memphis, TN FULL_TIME
  • ResponsibilitiesLakeside Behavioral Health System provides an excellent opportunity for those seeking to be part of a team-oriented and compassionate organization. Our staff tell us that our team is t...
  • 21 Days Ago
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Call center representative
  • Stout
  • Paragould, AR FULL_TIME
  • Customer Service / Remote - Anywhere in U.S. / Up to $34 per hour / Medical, Dental, Vision, & Life / 401k match / PTO / 8 : 30a-5 : 30p EST - As a Call Center Rep you'll : Answer inbound and make out...
  • Just Posted
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Call center representative
  • Stout
  • West Memphis, AR FULL_TIME
  • Customer Service / Remote - Anywhere in U.S. / Up to $34 per hour / Medical, Dental, Vision, & Life / 401k match / PTO / 8 : 30a-5 : 30p EST - As a Call Center Rep you'll : Answer inbound and make out...
  • Just Posted
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0 Call Center Trainer jobs found in Jackson, TN area

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Tool Attendant Clerk
  • Westlake
  • Jackson, TN
  • About Westlake Pipe & Fittings: Westlake Pipe & Fittings, a Westlake company (NYSE:WLK), is the second-largest polyvinyl...
  • 4/25/2024 12:00:00 AM
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Q
Customer Service Representative
  • Quipt Home Medical
  • Jackson, TN
  • Job Description Job Description Quipt Home Medical is a rapidly growing leader in the provision of clinical respiratory ...
  • 4/25/2024 12:00:00 AM
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S
FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Jackson, TN
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 4/25/2024 12:00:00 AM
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Customer Service Representative - Work From Home>
  • Healthon
  • Jackson, TN
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
  • 4/24/2024 12:00:00 AM
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A
Customer Service Representative
  • AppleOne Employment Services
  • Jackson, TN
  • Customer Service Representative Do you thrive in an environment working with people and building relationships? Are you ...
  • 4/23/2024 12:00:00 AM
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FT Customer Service Representative - Work From Home>
  • House of Rohl
  • Jackson, TN
  • [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
  • 4/23/2024 12:00:00 AM
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A
Customer Service Representative
  • Aeneas Internet and Telephone
  • Jackson, TN
  • Job Description Job Description Aeneas is in the hiring process for an articulate, highly-skilled Customer Service Repre...
  • 4/23/2024 12:00:00 AM
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W
Tool Attendant Clerk
  • Westlake
  • Jackson, TN
  • About Westlake Pipe & Fittings: Westlake Pipe & Fittings, a Westlake company (NYSE:WLK), is the second-largest polyvinyl...
  • 4/22/2024 12:00:00 AM
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About Jackson, Tennessee

Jackson is a city in and the county seat of Madison County, Tennessee. Located 70 miles (110 km) east of Memphis, it is a regional center of trade for West Tennessee. Its total population was 65,211 at the 2010 census and 67,265 in the 2012 Census estimate. Jackson is the primary city of the Jackson, Tennessee metropolitan area, which is included in the Jackson-Humboldt, Tennessee combined statistical area. Jackson is Madison County's largest city, and the second-largest city in West Tennessee next to Memphis. It is home to the Tennessee Supreme Court's courthouse for West Tennessee, as Jackso...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Call Center Trainer jobs
$36,781 to $46,620
Jackson, Tennessee area prices
were up 1.3% from a year ago
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What does a Call Center Trainer do?

Call Center Trainer in Seattle, WA
Provide monthly or annual ongoing/refresher training in topics relevant to the service and operational needs in a timely manner based on current trends within the employee base.
March 25, 2023
Call Center Trainer
Maintains and develops training curriculum and tools in order to support training programs throughout Member Services.
January 03, 2023
Monitor and score interactions routinely in an effort to track Call Center Representatives compliance to quality guidelines and standards utilizing the applicable systems.
February 25, 2023
Trains and coaches employees on processes, performance targets, goal achievement, client performance, de-escalation, negotiation, customer service and non-conformities.
March 23, 2023