Call Center Trainer jobs in Jonesboro, AR

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Contact Center Representative (Call Center)
  • Fedex Employee Credit Association
  • Memphis, TN OTHER

  • Overview

    Looking for a career in the financial industry? We are hiring immediately! Full-time with benefits!

     

    FedEx Employees Credit Association (est. 1974) is a not-for-profit federal credit union which seeks to be the first-choice provider of financial solutions to FedEx employees, retirees, and their families, enabling our members to secure their financial future and realize their dreams.

     

    FECA has a caring team of employees, deeply invested in the communities it serves. FECA offers competitive compensation and benefits (medical, dental, vision, life, AD&D, short-term disability, EAP, 401k with company match, profit-sharing, discounts on financial products and services, paid vacation and personal days, and paid time for volunteering) as well as extensive professional development opportunities including on-site educational and leadership development programs.

     

    With over half a billion dollars in assets and more than 100,000 members, FECA has branches in Memphis, TN; Los Angeles, CA; Indianapolis, IN; Pittsburgh, PA; Harrison, AR; and Fort Worth, TX. FECA’s corporate offices are in Memphis, TN. For more information, visit fecca.com.

     

    Title: Contact Center Representative (Call Center) 

    Reports To: Supervisors and Assistant Vice President, Member Services

    Schedule: Various between 7:30 a.m. - 5:30 p.m., Monday - Friday

    Location: Nonconnah

    FLSA Status: Non-Exempt

    Responsibilities

    Normal Duties and Responsibilities: 

     

  • Serve our members.  
  • .Provide assistance with membership eligibility requirements, account inquiries and requests, servicing for credit debit cards, loan payments, and other member needs.
  • Identify cross sell opportunities for new and existing members with services and products that best matches the members’ needs and qualifications. 4.
  • Utilizing a “member centric” approach, determine individual member’s financial needs and recommend the appropriate products and services in order to improve the member’s financial lives
  • Effectively answer questions by listening, collecting data, securing answers and reporting results in order to assist members in solving accounts related issues.
  • Assist with Live Chat, as needed. 
  •  Must maintain strictly confidential information pertaining to the Credit Association, member, and employee business.
  • Maintains regulatory compliance including the Bank Secrecy Act. 
  • Follows the CARE and QA Service Standards and maintains excellent understanding of FECA products and services.
  • Participates in ongoing training for professional and personal development.
  • Maintains a positive, professional attitude and works well with a team.
  • All other duties and responsibilities as assigned. 

    • Qualifications

    Minimum Qualifications: 

     

  • Some college preferred, or an equivalent combination of education and experience. Financial Institution experience preferred, including understanding of credit union philosophy and knowledge of credit union rules and regulations.
  • Demonstrated ability to investigate and solve complex problems.
  • Excellent written and verbal communication and basic math skills.
  • Must be accurate, organized, attentive to details, and manage time well.
  • Proficiency in Microsoft Office. 
  • 2 Days Ago
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C
Call center associate
  • CoreLogic
  • Oxford, MS FULL_TIME
  • Description CoreLogic is Powering the Housing Market Through Data, Analytics and Connectivity with headquarters in Irvine, California. It develops, Market & Prospect Intelligence, Underwriting, Valuat...
  • 13 Days Ago
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J
Call Center Representative
  • Jim Keras Subaru
  • Memphis, TN FULL_TIME
  • We're actively searching for a vibrant and motivated Customer Service Representative to join our dedicated team in the Call Center located at Jim Keras Subaru on Covington Pike. The ideal candidate wi...
  • 15 Days Ago
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J
Call Center Director
  • J K Products & Services Inc
  • Jonesboro, AR FULL_TIME
  • Summary/ObjectiveManages the day-to-day operations of the call center encompassing several divisions. SunLync support team, JK Parts/Sales call center, JK Customer Service call center, and the JK Bed ...
  • 13 Days Ago
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S
CALL CENTER CLERK
  • St. Bernards Healthcare
  • JONESBORO, AR PART_TIME
  • JOB REQUIREMENTS Education High school education or equivalent. Experience One year food service experience in a hospital food service similar to SBRMC. Diet office or patient diet experience preferre...
  • 13 Days Ago
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U
CALL CENTER SPECIALIST
  • Universal Health Services, Inc.
  • Memphis, TN FULL_TIME
  • ResponsibilitiesLakeside Behavioral Health System provides an excellent opportunity for those seeking to be part of a team-oriented and compassionate organization. Our staff tell us that our team is t...
  • 15 Days Ago
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0 Call Center Trainer jobs found in Jonesboro, AR area

About Jonesboro, Arkansas

Jonesboro is a city located on Crowley's Ridge in the northeastern corner of the U.S. State of Arkansas. Jonesboro is one of two county seats of Craighead County and the home of Arkansas State University. According to the 2010 Census, the city had a population of 71,551 and is the fifth-largest city in Arkansas. Jonesboro is the cultural and economic center of northeastern Arkansas. It is the principal city of the Jonesboro, Arkansas Metropolitan Statistical Area. In 2010, the Jonesboro metropolitan area had a population of 121,026 and a population of 163,116 in the Jonesboro-Paragould Combine...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Call Center Trainer jobs
$36,781 to $46,620
Jonesboro, Arkansas area prices
were up 1.3% from a year ago
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What does a Call Center Trainer do?

Call Center Trainer in Seattle, WA
Provide monthly or annual ongoing/refresher training in topics relevant to the service and operational needs in a timely manner based on current trends within the employee base.
March 25, 2023
Call Center Trainer
Maintains and develops training curriculum and tools in order to support training programs throughout Member Services.
January 03, 2023
Monitor and score interactions routinely in an effort to track Call Center Representatives compliance to quality guidelines and standards utilizing the applicable systems.
February 25, 2023
Trains and coaches employees on processes, performance targets, goal achievement, client performance, de-escalation, negotiation, customer service and non-conformities.
March 23, 2023