Call Center Trainer jobs in Lowell, MA

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Call Center Representative- Arabic Fluency
  • Lowell Community Health Center
  • Lowell, MA FULL_TIME
  • Company DescriptionBased in the heart of downtown Lowell, Massachusetts Lowell Community Health Center is currently seeking a Full-Time Call Center Representative- Arabic Fluency.With over 400 employees, the Health Center has expanded and relocated to a new state-of-the-art facility as of December 2012. The Health Center is a diverse, community-based health care organization. Lowell Community Health Center programs have been recognized as national models. The Health Center was also named one of the top five health centers in the nation for excellence in cultural competency. The Health Center's employees speak 28 different languages and over 80 staff are trained in medical interpreting.Patients trust Lowell Community Health Center. Every year, we touch the lives of nearly 50,000 people – or almost half the population of the City of Lowell.More than 90% of Lowell CHC patients are low income, and 46% are best served in a language other than English.Since opening our new comprehensive facility in a renovated mill on Jackson Street in 2012, more than 9,000 additional patients have turned to Lowell CHC for a full range of primary care, including OB-GYN and behavioral health services for adults and children, with over 176,000 visits in 2014.We also have a Pharmacy serving health center patients and others in the communityJob DescriptionSUMMARY:Full time. Some evenings and weekends required. The Central Scheduling/Call Center Representative position serves as the primary contact for patients attempting to schedule, cancel or confirm an appointment, reach their provider or clinician, reach other services and programs, and other clients ask general questions about Lowell Community Health Center. Project a professional company image through phone interaction. Call Center efforts will be coordinated with all departments, such as; Adult Medicine, Family Practice, OB-GYN/Prenatal, Family Planning, Behavior Services, Carinos/HIV Counseling and Testing, OBOT Program (Inpatient and Outpatient Substance Abuse Services), Pediatric, Nutrition, Podiatrist, Diabetic, Health Promotion Programs and others.ESSENTIAL DUTIES AND RESPONSIBILITIES follow. Other duties may be assigned.· Answering phones in a professional and courteous manner and responding to patient’s request when appropriate.· Making, cancel appointments that patients request such as follow-ups, physicals, sick visits, providers appointments, request medication and clinician appointments· Transferring calls to appropriate departments or staff.· Identify, research and resolve caller’s issues using the computer system, and by bringing issues to Central Scheduling/Call Center Supervisor.· Perform welcome calls and document in the tracking of database.· Oriented the patient about our services, departments and providers.· Use questioning and listening skills that support effective telephone communication.· Understand the impact of attitude in handling calls professionally.· Use the most appropriate way to communicate with different behavior types on the telephone. Apply the proper telephone etiquette. · Display Time flexibility towards shifts as per work department requirementsRESPONSABILITIES OF AND INBOUND CALL CENTER AGENT:A call center agent is a person responsible for answering the queries of the customers in the Call center. They are responsible to satisfy customer and maintain good image for the company.SUPERVISORY RESPONSIBILITIES: NoneQualificationsQUALIFICATIONS/EDUCATION and/or EXPERIENCE: A high school diploma, or equivalent is required; 2 years Previous experience in a customer service position and/or medical related field may be valuable; Strong customer service and communication skills; Ability to work effectively in high call volume environment; Computer skills necessary; Ability to utilize appropriate resource to respond to customer inquiries. Inquires will include questions/concerns about enrollment, eligibility, ID cards, clinic changes demographics changes, benefit coverage. Additional InformationAll your information will be kept confidential according to EEO guidelines.
  • 1 Month Ago
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Call Center Rep- Portuguese Fluent
  • Lowell Community Health Center
  • Lowell, MA FULL_TIME
  • Company DescriptionBased in the heart of downtown Lowell, Lowell Community Health Center is currently seeking a Part-Time Call Center Representative who is fluent in Portuguese.With over 400 employees...
  • 1 Month Ago
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Skills Trainer
  • The Edinburg Center
  • Bedford, MA FULL_TIME
  • SKILLS TRAINER Who You Are: Bachelor’s Degree strongly preferred, or equivalent related work experience. Experience/Training in Positive Behavioral Support Interventions. Positive verbal/written refer...
  • 1 Month Ago
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Skills Trainer
  • The Edinburg Center
  • Chelmsford, MA FULL_TIME
  • SKILLS TRAINER Who You Are: Bachelor’s Degree strongly preferred, or equivalent related work experience. Experience/Training in Positive Behavioral Support Interventions. Positive verbal/written refer...
  • 1 Month Ago
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Skills Trainer
  • The Edinburg Center
  • Lowell, MA FULL_TIME
  • SKILLS TRAINER Who You Are: Bachelor’s Degree strongly preferred, or equivalent related work experience. Experience/Training in Positive Behavioral Support Interventions. Positive verbal/written refer...
  • 1 Month Ago
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Call Center Rep- Spanish Speaking (Healthcare)
  • Lowell Community Health Center
  • Lowell, MA FULL_TIME
  • Company DescriptionBased in the heart of downtown Lowell, Lowell Community Health Center is currently seeking a Spanish-Speaking Call Center Representative. The Health Center is a diverse, community-b...
  • 1 Month Ago
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0 Call Center Trainer jobs found in Lowell, MA area

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Derry Imaging Offiice Excellence & Support Specialist - Full Time
  • DMC Primary Care
  • Derry, NH
  • Join our Team! The Office Excellence Trainer & Support Specialist is responsible for assisting with the onboarding and t...
  • 4/19/2024 12:00:00 AM
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Lead Food Service Worker- Full-Time 40hrs
  • Faulkner Hospital Inc.
  • Boston, MA
  • **Meet your goals, grow your skills and do great things.** **Lead Food Service Worker- Full-Time 40hrs** Apply Later **J...
  • 4/19/2024 12:00:00 AM
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Senior Director, GxP Learning
  • Bristol Myers Squibb
  • Devens, MA
  • **Working with Us** Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. B...
  • 4/18/2024 12:00:00 AM
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Sales Associate
  • Orangetheory Fitness
  • Brighton, MA
  • Be fit. Change lives. Have fun. If you mention fitness within moments of meeting someone...if you encourage friends and ...
  • 4/18/2024 12:00:00 AM
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Technical Trainer
  • Zones, LLC
  • Boston, MA
  • Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT p...
  • 4/17/2024 12:00:00 AM
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Apprentice Reservations Agent
  • Notgoingtouni
  • Dunstable, MA
  • **Apprentice Reservations Agent** **Brief overview of the vacancy role** We are looking for lively, energetic people who...
  • 4/16/2024 12:00:00 AM
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Personal Trainer III
  • Salvationarmytucson
  • Salem, MA
  • ** Personal Trainer III** **Job Category****:** Athletics & Kroc Centers **Requisition Number****:** PERSO02566 Showing ...
  • 4/16/2024 12:00:00 AM
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Technical Trainer
  • Zones Llc
  • Boston, MA
  • Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT p...
  • 4/16/2024 12:00:00 AM
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About Lowell, Massachusetts

Lowell is a city in the U.S. Commonwealth of Massachusetts. Located in Middlesex County, Lowell (along with Cambridge) was a county seat until Massachusetts disbanded county government in 1999. With an estimated population of 109,945 in 2014, it is the fourth-largest city in Massachusetts, and the second-largest in the Boston metropolitan statistical area. The city is also part of a smaller Massachusetts statistical area called Greater Lowell, as well as New England's Merrimack Valley region. Incorporated in 1826 to serve as a mill town, Lowell was named after Francis Cabot Lowell, a local fi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Call Center Trainer jobs
$43,148 to $54,691
Lowell, Massachusetts area prices
were up 1.6% from a year ago
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What does a Call Center Trainer do?

Call Center Trainer in Seattle, WA
Provide monthly or annual ongoing/refresher training in topics relevant to the service and operational needs in a timely manner based on current trends within the employee base.
March 25, 2023
Call Center Trainer
Maintains and develops training curriculum and tools in order to support training programs throughout Member Services.
January 03, 2023
Monitor and score interactions routinely in an effort to track Call Center Representatives compliance to quality guidelines and standards utilizing the applicable systems.
February 25, 2023
Trains and coaches employees on processes, performance targets, goal achievement, client performance, de-escalation, negotiation, customer service and non-conformities.
March 23, 2023