Monitor and score interactions routinely in an effort to track Call Center Representatives compliance to quality guidelines and standards utilizing the applicable systems.
January 03, 2021
Trains and coaches employees on processes, performance targets, goal achievement, client performance, de-escalation, negotiation, customer service and non-conformities.
November 13, 2020
Maintains and develops training curriculum and tools in order to support training programs throughout Member Services.
November 05, 2020