Call Center Trainer jobs in San Diego, CA

Description

SUMMARY

Skills Trainers will provide skills training to program youth directly related to the goals of the youth's treatment plan; Skills Trainers will act as the youth’s advocate, mentor, and behavior coach, and attend wrap meetings for coordination of care. Average caseload is 10 12 youth. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL ROLES AND RESPONSIBILITIES

• Providing rehabilitation services to youth in the home, school, and community focusing on specific skill deficit areas including, independent living skills, emotion regulation, social skills and coping skills.
• Helps develop formal/informal support networks for youth/families in the communities in which they reside.
• Participate in wraparound team meetings.
• Triage crisis situations with team members, including doing basic risk assessments, safety planning, and connecting to resources to maintain safety in the home, school, and community.
• Acts as a positive role model for youth and promotes greater youth participation and voice at the practice, program, and policy levels of the System of Care.
• Documents all clinical work per Medi-Cal requirements and SDCC policies and procedures.
• Maintains clear, effective, and open communication between multi-disciplinary clinical staff and administrative personnel within and between SDCC programs.

Qualifications

MINIMUM QUALIFICATIONS

• Valid California Driver’s License and reliable transportation
• Bachelor’s Degree from an accredited university
• Good verbal and written communication skills, and the ability to work effectively within a multi-disciplinary team

PREFERRED QUALIFICATIONS

• Bilingual in Spanish
• Proficient in Cerner (online medical records system)
• Experience working in a wraparound program or with foster/probation youth
• Personal experience as a consumer of services as a youth

TOTAL REWARDS PACKAGE:

• Health Insurance (medical, dental, vision)
• Retirement savings plan: 403(b) - with employer match up to 3%
• Paid time off (vacation, sick leave, holidays)
• Flexible work schedules
• Wellness programs
• EAP - Employee Assistance Program
• Professional Development and training opportunities
• Tuition reimbursement or assistance for continuing education
• Employee discounts
• Employee recognition program
• Opportunities for career advancement