Capacity Planning Supervisor jobs in Cleveland, OH

Capacity Planning Supervisor leads a capacity planning team to plan and monitor an organization's operating limits and capacities. Forecasts and plans capacity requirements to align with production schedules, resource levels, and inventory demand. Being a Capacity Planning Supervisor identifies and troubleshoots production issues or bottlenecks that impact plant capacity. Coordinates with internal stakeholders to understand future plans and develop responsive capacity forecasting. Additionally, Capacity Planning Supervisor utilizes production metrics and manufacturing research to develop insights on processes or equipment and recommend improvements. Requires a bachelor's degree. Typically reports to a manager. The Capacity Planning Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Capacity Planning Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)

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CES Capacity Planning Analyst
  • AmeriGas Propane, Inc.
  • Cleveland, OH FULL_TIME
  • Date: Dec 28, 2023

    Location: Cleveland, OH, United States

    Company: UGI Corporation

    When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800 distribution points across the United States.

    Posting

    Job Summary:



    Ensures the CES centers have accurate staffing plans to meet customer volume needs and ensure an excellent experience. The WFM Analysts proactively coordinates and adjusts staffing to align with contact volumes in a timely manner, achieving service level goals and optimizing resources. The WFM analyst utilizes volume reports to build short- and long-range frontline staffing schedules, identifying and incorporating events/factors that will impact contact volumes. The WFM Analyst has primary responsibility for alerting Center leadership when incoming contacts are not meeting response standards and provides solutions to mitigate the risk.



    Key Characteristics:


    • Analytical – Requires the ability to understand the historical and current contact volume activity levels to accurately forecast required staffing and frontline schedules that meet both customer service standards and manage staffing expenses.
    • Accuracy – Requires advanced knowledge of Center staffing and contact volumes. Must reliably produce accurate forecasting and reporting in a timely manner.
    • Communication – Ability to effectively convey information in both written and verbal form, regarding Center activity, staffing, and customer service levels


    Duties and Responsibilities:


    • Call Center Forecasting – Responsible for monitoring contact volumes and building statistical databases that leverage historical contact volume, handle time and shrinkage information to create daily and monthly staffing schedules. Adjusts the staffing plans and schedules as needed to optimize customer response and wait times while minimizing staffing expenses.
    • Contact Center Performance Reports – Builds and maintains statistical contact handling reports and other ad hoc reports leveraging various data sources to communicate the various key performance indicators. Analyzes and investigates contact center and frontline performance trends. Presents reports for contact center leadership and support teams that meets high standards of quality and data integrity.
    • Workforce Management of Contact Center Activities – Provides recommendations for the overall planning needed for incoming and outgoing contacts as well as other activities. This includes determining the appropriate times for various activities, overtime recommendations, and vacation calendar availability. Maintains databases and reports concerns with data integrity to leadership timely.
    • Communications - Keeps leadership informed and produces management reports on contact center activity which may include workforce planning, scheduling, service levels, staffing needs, future staff planning, systems issues and unresolved customer complaints. Recognizes and recommends operational improvements.


    Knowledge, Skills and Abilities:


    • Must have strong M/S Office (specifically Excel and Access) expertise; SQL and Crystal reporting expertise also preferred.
    • Must have analytical forecasting ability and strong communications skills.
    • Must enjoy working with a large volume of employees at all levels.


    Education and Experience Required:


    • Bachelor’s degree or equivalent experience in business.
    • Workforce Planning Certification or 4 years experience in a capacity planning role.
    • Demonstrated experience with a WFM system including real time scheduling/adherence.
    • Experience working in a contact center and/ or multi-skilled environment.


    AmeriGas is an Equal Opportunity and Affirmative Action Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.

    AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.



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  • 4 Days Ago

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Customer Service Representative
  • Enterprise Group Planning, Inc.
  • Solon, OH FULL_TIME
  • Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be a first point of c...
  • 15 Days Ago

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Financial Planner - Service
  • Peak Retirement Planning, Inc.
  • Cleveland, OH FULL_TIME
  • Financial Planner We are a financial planning firm located in Columbus, Ohio and are currently adding another office in Cleveland. We are seeking a Financial Planner looking to service and build relat...
  • 1 Month Ago

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Tax Manager
  • Succession Planning for Railroads Investing in the Next Generation (SPRING)
  • Ashtabula, OH FULL_TIME
  • This position will be responsible for a variety of tax issues including preparation or review of federal, state, local and franchise tax returns and income tax provision. Opportunities will also exist...
  • 17 Days Ago

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Manager Financial Planning & Analysis - Financial Planning & Analysis
  • The MetroHealth System
  • Cleveland, OH OTHER
  • Location: METROHEALTH MEDICAL CENTERBiweekly Hours: 80.00Shift: Monday-Friday 8:30a-5p The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of ...
  • 1 Month Ago

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Senior Financial Planning Analyst-Financial Planning
  • MetroHealth Hospital
  • Cleveland, OH OTHER
  • Location: METROHEALTH MEDICAL CENTERBiweekly Hours: 80.00Shift: 8am - 4pmThe MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community heal...
  • 1 Month Ago

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0 Capacity Planning Supervisor jobs found in Cleveland, OH area

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Senior Director of Development, MSASS
  • Case Western Reserve University
  • Cleveland, OH
  • POSITION OBJECTIVE The senior director of development will oversee the Jack, Joseph and Morton Mandel School of Applied ...
  • 3/29/2024 12:00:00 AM

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Functional Manager - Power Utility Design (Remote)
  • Sigma Technologies
  • Cleveland, OH
  • Job Type Full-time Description Are you an experienced manager, accustomed to supervising other managers? If you are open...
  • 3/29/2024 12:00:00 AM

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Fueling Supervisor
  • Menzies Aviation
  • Cleveland, OH
  • Pay: $21.00/hour Key Responsibilities * Supervise Aircraft Fuelers in their assigned areas to ensure Fuelers are perform...
  • 3/29/2024 12:00:00 AM

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RN Night Supervisor 8p-8a
  • The Village at Marymount
  • Cleveland, OH
  • The Village at Marymount - REGISTERED NURSE - Supervisor 8p-8a e/o weekend Purpose of Your Job Position The primary purp...
  • 3/29/2024 12:00:00 AM

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Dual Rate Table Games Supervisor
  • Jack Entertainment
  • Cleveland, OH
  • Reporting to the Assistant Shift Manager, the Dual Rate Table Games Supervisor is responsible for supporting and ensurin...
  • 3/26/2024 12:00:00 AM

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Senior Project Manager | C&I Scale Solar | REMOTE in East Coast | Up to $160,000 + Bonus
  • Careerbuilder
  • Cleveland, OH
  • Senior Project Manager | C&I Scale Solar | REMOTE in East Coast | Up to $160,000 + Bonus Are you living in the East Coas...
  • 3/26/2024 12:00:00 AM

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Operations Manager I
  • Controlled Contamination Services LLC
  • Cleveland, OH
  • Job Details Level Management Job Location Cleveland, OH Position Type Full Time Salary Range $60,000.00 - $65,000.00 Sal...
  • 3/25/2024 12:00:00 AM

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Director of Development, Case Comprehensive Cancer Center
  • Case Western Reserve University
  • Cleveland, OH
  • POSITION OBJECTIVE The Director of Development drives philanthropic revenue for the Case Comprehensive Cancer Center and...
  • 3/25/2024 12:00:00 AM

Cleveland (/ˈkliːvlənd/ KLEEV-lənd) is a major city in the U.S. state of Ohio, and the county seat of Cuyahoga County. The city proper has a population of 385,525, making it the 51st-largest city in the United States, and the second-largest city in Ohio. Greater Cleveland is ranked as the 32nd-largest metropolitan area in the U.S., with 2,055,612 people in 2016. The city anchors the Cleveland–Akron–Canton Combined Statistical Area, which had a population of 3,515,646 in 2010 and is ranked 15th in the United States. The city is located on the southern shore of Lake Erie, approximately 60 miles ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Capacity Planning Supervisor jobs
$86,872 to $113,397
Cleveland, Ohio area prices
were up 1.6% from a year ago

Capacity Planning Supervisor in Davenport, IA
The Operations team oversees the planning, forecasting, and day-to-day logistics of HRCC.
January 04, 2020
Capacity Planning Supervisor in Evansville, IN
As the Real-Time Workforce and Capacity Planning Supervisor, you will use analytics and insights to understand call load volume, call allocation, staffing, and overall real-time intraday operations.
February 25, 2020
Capacity Planning Supervisor in Waterloo, IA
Based on our compensation data, the estimated salary potential for Capacity Planning Supervisor will increase 16 % over 5 years.
December 18, 2019