Cash Management Service Representative jobs in Boston, MA

Under the direction of the Cash Management Sales & Service Manager, leads the Cash Management Service area to ensure that client install, maintenance, trouble shooting, questions and systems are performing and functioning properly or addressed. Assist with the management and daily servicing of the Cash Management client base. Partner with the Manager to promote mentoring and coach staff to achieve goals. You are expected to lead by example with meetings and exceed individual goals. Manage and maintain staff to ensure proper coverage and foster a motivated, diverse team environment. Manage and ensure customers issues and questions are addressed to a satisfactory resolution. Streamline processes and create efficiencies to deliver outstanding customer experience and exceptional telephone support.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Follow and assist with implementation of all directives, policies, procedures and changes in regulations pertaining to Cash Management
• Performs designated functions of Cash Management services including Remote Deposit Capture (RDC), Positive Pay, Account Analysis, Lockbox, Internal Sweeps, Business Online and Business Mobile Banking, Business Bill Pay, Business Online Wires and ACH Origination such as:
  • Oversee and Assist with processing new customer applications and maintenance requests
  • Assist with customer site visits, customer set ups, updating manuals and coordinating for all Cash Management Services
  • Work with customers troubleshooting and resolving file formatting issues.
  • Accepting and sending originated ACH batch files, balance all files and correct exceptions
  • Process daily business online wire requests by deadline
  • Process monthly Account Analysis customer fees
• Serve as first escalation point for customer Cash Management service concerns, and
• Facilitate and provide customer support via phone, in person, secure e-mail and e-mail for Remote Deposit Capture (RDC), Positive Pay, Account Analysis, Lockbox, Internal Sweeps, Business Online Banking, Business Online Wires, ACH Origination and
• Maintain expert level of knowledge of the Bank’s cash management products and services, and managing inherent risks with these services
• Assist Cash Management Manager with implementing policy and procedure changes and updates to rules and regulations to ensure compliance with state and federal guidelines as well as bank policies
• Assist with implementing updates and/or changes to Cash Management systems and performing other functions to ensure compliance with state and federal guidelines as well as bank policies
• Maintain high level of communication with manager on Cash Management customer needs, vendor issues, program issues and system updates
• Provide support for Cash Management consultative sales functions in conjunction with Lenders, , Cash Management Relationship Managers, Branch Personnel and assist in ongoing relationship management activities
• Establish a positive working relationship to assist branches, Private Bankers, Cash Management Sales and related departments and provide internal customer support as deemed necessary in all areas of cash management and third party processes such as:
  • ACH Originator set ups with the Loan Department
  • RDC, Positive Pay, Account Analysis, Internal Sweeps, Business Online and Business Mobile Banking, Business Online Wires, and ACH Origination inquiries as well as advanced troubleshooting support
  • RSA token activation, lost tokens and customer contact regarding tokens
• Assist in Cash Management projects and group tasks and participate in bank-wide projects and group tasks as a Cash Management expert and as defined by manager
• Assist during outages
• Perform additional duties as requested, needed or assigned

• Associates or Bachelor’s Degree highly preferred or equivalent experience
• Five plus years’ of banking experience in Cash Management Operations highly preferred
• Knowledge of federal and state regulations and guidelines pertaining to Cash Management products
• NACHA Operating Rules preferred
• Highly motivated and experienced managing multiple tasks
• Demonstrate and promote high ethical standards and behavior
• Strong customer service and problem-solving skills
• Maintain a professional manner at all times
• Be an active team player
• Adapts and helps others manage changePerform additional duties as requested or assigned
• Fluent in written and verbal English communication skills
• Strong computer and technical skills
• Must be willing to travel to customer locations
• Must have reliable transportation; must be flexible and able to adapt to new job locations and re-assignments as directed
• Ability to adhere to Needham Bank’s Core Values (Quick-Decision Making, Reliability, Relationship-BasedFocus & Quality Service)

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal business office environment
• Travel to client office or site as directed by Cash Management Sales & Service Manager

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.

From: Needham Bank