Cash Management Service Representative jobs in Jacksonville, FL

We are currently looking for the right
Store Management Trainee
to join our Team!

Are you ready to take back your early mornings and late nights on weeknights AND WEEKENDS?
Our Store Management Trainee working hours provide a real work-life balance!

Our store is open: 9AM - 6PM Monday thru Friday; 9AM - 5PM on Saturday and 12PM - 5PM on Sunday.

This position offers an hourly pay rate of $##.## - $##.##, PLUS the potential to earn an unlimited commission of 2-8% of the gross profit of all personal performance AND the potential of an additional bonus based on the overall store performance!

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FirstCash Benefits Package

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Our Earned Wage Access* program is available to all employees on the second (2nd) day of employment. Employees have access to withdraw (up to) 50% of the wages earned up to five (5x) times in a monthly cycle.
• Auto-enrollment in the FirstCash 401k** program after six (6) months of employment
• VACATION: Employees are granted one (1) week of paid vacation after completing six (6) months of active, full-time service. Eligible employees are provided an additional week (40 hours) of vacation after completing one year of active employment and 2 weeks (80 hours) of vacation on each anniversary date thereafter (*if applicable, the PTO/Vacation Grant is adjusted in accordance with state/local municipality requirements).
• SICK/PERSONAL: Eligible employees are granted eight (8) hours (after six (6) months of employment) to be used before their first (1st) anniversary and granted 16 hours each anniversary thereafter (years 2-10) (if applicable, sick time is adjusted and granted in accordance with state/local municipality requirements).
• Tuition Reimbursement with FirstCash Education (allowing UP TO $2,000 per semester) is available to full-time employees who meet the minimum program requirements.
• Employee discounts are available to all employees on the first day of active employment.
• Access to the FirstCash Pet Insurance program
• Access to over 10,000 discounts from 1,000 companies with FirstCash Perks!

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Position Summary:

We are seeking a Store Manager Trainee with a minimum of six (6 ) months of Store Management experience. A Store Manager Trainee is accountable for the day-to-day operations of the store and promoting a positive/productive environment. This position will partner with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage Customer Relations / Customer Satisfaction. This position sets the tone for a customer-centric environment!

Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. You will be required to commit to the company's asset protection program, promote our business, and target new customer acquisitions. All employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (*in FFL locations), and much more.

This position offers an hourly wage, PLUS Store Manager Trainees earn commission based on productivity and a bonus based on store performance! The actual pay of a successful Store Manager Trainee will be based on various factors, such as work location, qualifications, and experience.

Responsibilities of a Store Management Trainee are:

• Facilitate a customer-centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards.

• Recruit top talent by sourcing candidates through company-prescribed channels.
• Opens and closes the store, including but not limited to, counting cash drawers and merchandise, and ensuring all procedures are followed to ensure the protection of assets.
• Ensures asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, which include inventory, loan management, merchandising, store presentation, store systems, and enterprise-level reporting.
• Evaluate the store's financial statements and drive profitability through communication and goal-setting.
• Ensure that operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete the assigned tasks and training for self-development as requested.
• Communicate clearly with employees to ensure that they understand the store’s mission and profit objectives.
• Remain up-to-date on product knowledge.
• The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time (in accordance with federal, state, local law) some of which include, but are not limited to, standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building (within our parking lots) or to retrieve products stored in exterior storage buildings or other areas.
• Minimum Age: 18 years old
• High School Diploma, GED, or equivalent experience
• Should be able to work in multiple locations, as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Store Manager Trainee will work 45 hours a week. Hours worked are based on the needs of the business and are not guaranteed.
• Computer literate and able to operate Point-Of-Sale (POS) systems and common office machines.
• Ability to multi-task in a fast-paced environment
• Detail-oriented with strong organizational skills.
• Analytical skills
• Cash handling experience is required.

• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Location-Specific Compensation Information

Entry Level Base Payrate: $##.##

Entry Level ***Maximum Base Payrate: $##.##

Commission Plan Information

The employee commission / store bonus incentive plan is proprietary to FirstCash. An employee has the potential to earn 2-8%, based on the gross profit of their personal performance. Active employees have six (6) possible metrics by which commissions can be earned. Additionally, employees have the potential to achieve commission payout multipliers of up to four times (4x), based on five (5) specific store metrics. Store Management Trainees can receive an additional bonus based on their overall store performance. Applicants are provided more details regarding the commission / store bonus incentive plan during the interview process.

Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.

OREGON STORE LOCATIONS ONLY: Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.

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  Earned Wage Access is a service provided by NetSpend; signup to this program by the employee is required; restrictions and fees apply.

** FirstCash 401K program is available to all employees 21 years of age (or older).

***Maximum base payrate is derived from the applicant’s previous experience and skill sets applicable to the specific position needing to be filled.

Payrates will not be below any applicable local minimum wage requirements

FirstCash Holdings, Inc. is an Equal Opportunity Employer