Cash Management Service Supervisor supervises ongoing service of cash management programs for business banking clients. Assists in the development and implementation of custom plans to meet client's cash management requirements. Being a Cash Management Service Supervisor collaborates with service representatives, account management, and sales to provide technical support as needed. Makes recommendations on technical aspects of cash management service plan design. Additionally, Cash Management Service Supervisor may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Cash Management Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Cash Management Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Under the direction of the Cash Management Sales & Service Manager, leads the Cash Management Service area to ensure that client install, maintenance, trouble shooting, questions and systems are performing and functioning properly or addressed. Assist with the management and daily servicing of the Cash Management client base. Partner with the Manager to promote mentoring and coach staff to achieve goals. You are expected to lead by example with meetings and exceed individual goals. Manage and maintain staff to ensure proper coverage and foster a motivated, diverse team environment. Manage and ensure customers issues and questions are addressed to a satisfactory resolution. Streamline processes and create efficiencies to deliver outstanding customer experience and exceptional telephone support.
ESSENTIAL DUTIES & RESPONSIBILITIES
WORKING CONDITIONS/PHYSICAL DEMANDS
Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.
Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.
From: Needham Bank
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