Cash Manager jobs in Chicago, IL

West Monroe is looking for an experienced Lead-to-Cash Operations Manager to oversee, streamline, and optimize our end-to-end sales, order, and revenue processes. In this role, you will manage the operational framework that supports the Lead-to-Cash lifecycle, focusing on enhancing efficiency, driving process improvement, and ensuring alignment with business goals. This role requires a combination of strategic thinking, technical expertise, and strong operational skills to collaborate effectively across teams and deliver measurable results.

The Lead-to-Cash Operations Manager will be instrumental in leveraging technology and process improvements to drive efficiency and value within West Monroe. Successful candidates will be passionate about problem-solving, driven by efficiency, and enjoy working in a dynamic, entrepreneurial environment.

Key Responsibilities

• Manage the entire Lead-to-Cash process, from lead generation to collections, ensuring seamless workflow and operational efficiency.
• Analyze workflows to identify bottlenecks and implement process improvements to enhance efficiency and data quality.
• Develop and implement recommendations to optimize operations, reduce manual tasks, and improve accuracy.
• Collaborate with sales, staffing, finance, and IT teams to align operational processes with business objectives.
• Define and track Key Performance Indicators (KPIs) to measure and improve Lead-to-Cash performance.
• Deliver actionable insights and updates to leadership through data analysis and reporting.
• Act as the business sponsor for CRM and ERP systems (e.g., Salesforce, SAP, Oracle), providing input on priorities and requirements.
• Stay informed about emerging technologies (e.g., AI, machine learning) to drive digital transformation and innovation.
• Create and maintain comprehensive documentation and governance frameworks for operational processes.

Qualifications

• 5 years of experience in operations management, with a focus on Lead-to-Cash processes in IT or consulting environments.
• Bachelor’s degree in Business Management, Finance, Accounting, or related field.
• Strong knowledge of CRM (e.g., Salesforce) and ERP systems (e.g., Kantata, Oracle, NetSuite, SAP).
• Proven track record in process optimization and business transformation initiatives.
• Exceptional analytical skills with experience in data visualization and reporting tools.
• Excellent communication, problem-solving, and project management skills.