Catering Manager plans, directs, and coordinates catered events for an establishment. Negotiates contracts, assists in the selection of menu items, schedules catering staff, arranges for facilities or equipment, and communicates customer needs to the appropriate personnel. Being a Catering Manager develops and maintains catering accounts by ensuring customer satisfaction before, during, and after the event. May require a bachelor's degree. Additionally, Catering Manager typically reports to a head of a unit/department. The Catering Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Catering Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Description
Principle duties and responsibilities (Essential Functions) include :
Key Job Functions
oProcess catering files : banquet event orders (BEOs), group contracts, and pm numbers.
oHandle general phone, email, and fax inquiries
oFollow up with clients regarding final guarantees, changes, and other catering details
oScreen incoming phone calls, file, and coordinate vendors for upcoming functions.
oCreate labels, group packets, reader boards, and directional signs.
oCoordinate group amenities.
oAssist in creating in-house event(s) BEOs.
oIssue / compile daily change sheets for internal departments.
oEmail weekly report of all upcoming events : daily event sheets, BEO distribution.
oCreates informational packets.
oField general catering questions
oAssist with incoming mail
oAssist with check-log and check drops
oAttend department meetings as needed.
Deliver Passionate & Engaging Service to our Guests.
oYou will be passionate and truly engaged in taking care of our guests, recognizing individual guests, and anticipating their unique needs to exceed their expectations.
oYou will consistently deliver our GUEST model :
G reet or welcome everyone, warmly with a smile
U se eye and ear contact and the guest’s name
E stablish / anticipate needs
S olve and own all requests / complaints
T hank everyone
Build solid relationships with your Colleagues
o Treat colleagues with respect and dignity
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Qualifications and Skills
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Additional Job Information / Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
We offer a variety of benefits to our employees including :
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Last updated : 2024-04-05
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