Certified Welding Inspector jobs in Atlantic City, NJ

Position Summary: The Call Center Representative is the liaison between Certified Dermatology and its current and potential customers/patients. The role responsible for answering all incoming calls and emails, fielding customer/patient questions and complaints, scheduling appointments, obtaining all necessary demographic information, directing calls to other departments as needed, and keeping customer/patient satisfaction at the core of every decision and behavior. This position is on-site at our Toms River location!

Essential Accountabilities:

• Scheduling appointments for patients:
• Answer telephone promptly and in a polite and professional manner.
• Obtain and enter accurate demographic information in CareCloud (address, telephone number, name of insurance or self-pay status).
• Schedule appointments correctly by reviewing appointment date, time, location, and provider name with caller.
• Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income – if applicable).
• Remind caller of cancellation/no-show policy.
• Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
• Ensure all voicemails are answered immediately.
• Follow-up with callers on complaint/question status, ensure resolution.
• Act as a liaison for the patients and the Practice locations:
• Direct calls to other departments as needed.
• Use sound judgment in handling calls, especially with upset patients.
• Understanding of when to escalate calls to Providers.
• Service patients:
• Make reminder calls as requested.
• Make calls to reschedule appointments when necessary.
• Provide assistance with mailings and other projects as call volume permits.
• Other reasonably related duties as assigned by supervisor or manager.

Education/Experience:

• High School or GED required.
• Associate Degree or related healthcare certification, preferred.
• One year of experience in customer service and/or related clinical environment.
• Working knowledge of medical terminology.
• Bilingual in Spanish helpful.

Qualifications:

• Ability to handle confidential and sensitive information.
• Ability to communicate effectively on the telephone.
• Familiarity with CRM systems, a plus.
• Excellent interpersonal communication skills.
• Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds.
• Ability to handle a “call center” environment: work quickly and multi-task.
• Ability to exercise good judgment to handle calls appropriately.
• Ability to demonstrate good customer service.

Physical Requirements: Position involves long periods of sitting, heavy data entry and heavy telephone work.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person

Ability to Relocate:

• Toms River, NJ 08755: Relocate before starting work (Required)

Work Location: In person