Check Collections Manager manages and leads a group of check collection staff. Oversees the operation of the check proof, transit, and other transactions. Being a Check Collections Manager plans and implements collection policy and procedures to ensure recovery of fraudulent checks. Requires a bachelor's degree. Additionally, Check Collections Manager typically reports to a head of a unit/department. The Check Collections Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Check Collections Manager typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
Collection Specialist Manager
Our company is growing rapidly and is searching for experienced candidates for the position of collections representative. If you are looking for an exciting place to work, please take a look at the list of responsibilities below.
Responsibilities include:
·Manage a team of 10-15
Process customer payments, maintain customer account records and prepare documentation on installation and service orders.
· Answer customer questions regarding billing, service problems, products and features.
· Resolve delinquent account balances.
· Correct errors and discrepancies on customer billing as necessary.
· Represent the company in a professional and positive manner in all situations.
· Provide basic training or guidance to entry-level customer service reps.
· Perform under general guidelines, procedures and rules.
· Punctual, regular and consistent attendance.
· Ability and willingness to work overtime, as needed.
· Perform other duties as requested.
Qualifications
· Experience in a repetitive, high volume, structured outbound call environment
· Striving to close the transaction every time
· Handles a high volume of customers effectively
· Willing to meet high performance standard, performance metrics and goals in support of the companys vision and mission
· Flexible and able to switch gears
· Ability to effectivleu handle change
Shift:
· Monday – Friday
· Weekend Availability
Benefits:
· Health Insurance
· Vision Insurance
· Dental Insurance
· 401k
Pay:
· Rate 50,000 to 60,000 depending on experience
· Bonus and commission opportunity
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
Weekly day range:
Work setting:
Experience:
Ability to Relocate:
Work Location: In person
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