Check Collections Manager jobs in Worcester, MA

Duties/Responsibilities:

• Research, develop, and facilitate collection procedures according to company polices.
• Ensure proper preparation and delivery of letters, notices, and other communications regarding delinquent accounts.
• Conduct, or assist third parties in conducting skip-tracing according to established practices.
• Negotiate with customers to amend repayment terms, as appropriate.
• Recommend legal action for specific accounts and follow through as necessary.
• Communicate the status of delinquent accounts to the Executive and Finance Team.
• Contacts creditors and consults attorneys as needed for settlements on bankrupt accounts.
• Review of accounts and recommends charge-off as appropriate; supervises approved accounts’ charge-off procedure and report to credit reporting agencies.
• Ensure the security and privacy of customer information and files.
• Other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software, and customer relations software.
• Excellent leadership and persuasive skills.
• Ability to work with a team and independently.
• Basic understanding of statistics and data analysis.
• Basic understanding of applicable state and federal collection laws including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.

Education and Experience:

• At least five years of experience in collection and credit work
• At least one year in a supervisory or managerial position
• Associate or bachelor’s degree preferred