Check Processing Manager jobs in Seattle, WA

The Report Processing Center of Excellence Manager is responsible for providing leadership as part of a leadership group for a specialized team focused on scheduling,  proofing, editing, and formatting reports for various types of clients, and will work with teams across the U.S. from a centralized location (the Center).

Ideal individual will have extensive back office operations or financial report production experience and be able to effectively manage and oversee a group of individuals and processes, while demonstrating strong operational, supervisory, and problem solving skills. Individual should have a high attention to detail, and the ability to quickly adapt processes and direct human resources to fluctuating volumes, changes in client requirements, or adjusted timelines in order to fulfill client requirements. Experience in participating in a robust quality management process is preferred. This individual should also have strong skills in MS Word and Excel applications, and a basic understanding of how computer systems can be used to manage work queues. 

Grant Thornton LLP seeks a Report Processing Center of Excellence Manager to assist client facing teams with the production of audit and specialized attestation reports across the firm.  Key areas of focus include, but may not be limited to:

• Managing work processes that enable the fulfillment of client reports to time and quality standards
• Supervising the report processing team
• Ensuring demand for reports is properly staffed with adequate resources

Responsibilities:

• Monitor work queues, reassign staff, and escalate resource shortages or surpluses to the Workplace Solutions Center Director to ensure sufficient coverage of various Center service offerings.
• Lead quality monitoring in accordance with the Center quality assurance program, and identify and remediate processes that result in production nonconformities and errors to ensure high customer service standards are met. 
• Act as primary escalation point for Center report production, and assist the Workplace Solutions Center Director with expedient response to urgent customer needs. 
• Support Workplace Solutions Center Director in monitoring and meeting Center KPIs.
• Escalate to the Workplace Solutions Center Director issues impacting the ability of the Center to serve internal customers, including issues with quality of service, operational effectiveness, capacity, or environmental hazard.

 Requirements:

• Bachelor’s degree preferred or equivalent work experience
• 5 years of supervisory experience or relevant experience
• 5 years of financial report production or high volume back office operations experience
• Proficiency in Microsoft Office Suite
• Excellent, proactive customer service skills
• Highly attentive to detail and organized
• Effective time management skills to meet deadlines
• Ability to work in a team and self-directed
• Ability to handle confidential information
• Ability to anticipate and manage ambiguity and change
• Excellent communication skills, both verbal and written
• Self-motivated and have the capacity to take on additional responsibilities as needed

The base salary range for this position in the firm’s Denver, CO offices only is between $82,500 and $137,500 per year.

The base salary range for this position in the firm’s Bellevue, WA, Los Angeles, CA, and San Diego, CA offices only is between $89,100 and $148,500 per year.

The base salary range for this position in the firm’s San Francisco, CA and San Jose, CA offices only is between $94,900 and $158,100 per year.