Chemical Dependency Counselor runs individual, family, and group counseling for patients in chemical dependency programs. Acts as mediator between patients, relatives, medical staff, and outside agencies if needed. Being a Chemical Dependency Counselor tracks patient progress and dispensation of treatment services. Typically requires a bachelor's degree or equivalent; meets the standards for Chemical Dependency Counselor Certification Board, or other appropriate certification. Additionally, Chemical Dependency Counselor typically reports to a supervisor or manager. Chemical Dependency Counselor's years of experience requirement may be unspecified. Certification and/or licensing in the position's specialty is the main requirement. (Copyright 2024 Salary.com)
The Customer Service Representative is responsible for acting as a liaison between the company and our customers as well as our Sales Representatives. The Customer Service Representative will assist customers and sales representatives with orders, complaints, questions, order changes and/or cancelations, customer invoicing, and credits. They will provide a high level of customer service in a calm, professional and productive manner. This role will report to the Customer Service Manager and will serve as a backup to the Manager as needed.
Essential Job Duties and Responsibilities:
· Approve and update sales orders in the system upon submission by the sales staff.
· Enter new sales orders for sales representatives and/or customers via phone or email submissions.
· Approve new customer accounts when entered in the system by Sales Representatives checking for accuracy and ensuring accounts are not duplicated.
· Answer incoming phone calls and respond to incoming emails with a high level of professionalism.
· Assist customers and Sales Representatives with placing, changing, or canceling orders.
· Identify and assess customer needs to achieve customer satisfaction.
· Provide accurate, valid, and complete information to the customer and Sales Representatives to answer questions and solve issues.
· Maintain customer records by updating account information in the system.
· Process customer invoicing and credits.
· Assist department manager with reconciling offsite inventory management.
· Contribute to team effort by accomplishing goals set for the department.
Required Knowledge, Skills, and Abilities:
· Experience with NetSuite ERP System is preferred but not required.
· Proven customer support experience required.
· Strong phone contact handling and active listening skills are required.
· Ability to adapt/respond to different types of characters and situations.
· Strong and professional communication/comprehension skills - verbal and written.
· Ability to multi-task and prioritize, managing time effectively with limited supervision.
· High level of skill with Microsoft Office.
· Strong attention to detail.
· Ability to analyze problems, collect data, determine root causes and provide solutions.
Education and/or Experience Required:
· High School Diploma or Equivalent Experience required.
· Minimum 2 years of customer service related experience required.
Job Type: Full-time
Pay: $18.00 - $22.95 per hour
Benefits:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: Hybrid remote in Salt Lake City, UT 84118