Chief Patient Experience Officer jobs in Augusta, GA

Qualifications:

• Must have extensive knowledge of electrical, HVAC, and plumbing systems, as well as carpentry experience.
• Must have managerial experience.

Skills and Specifications:

Required Skills & Specifications range from but are not limited to the following:

• Friendly personality
• Excellent interpersonal and communication skills.
• Organized
• Ability to work well under pressure
• Works independently and as part of a team.
• Ability to accurately record information.
• Enjoys working with and helping people.
• Accountable
• Maintains a professional manner with guest.
• Should demonstrate accountability for his/her actions and decisions.
• Excellent customer skills. All employees are expected to smile and greet all hotel guests they come in contact with.

Essential Duties and Responsibilities

Job Responsibilities range from, but are not limited to the following:

• Developing, implementing, and directing of all Emergency Programs and safety training.
• Ensuring all equipment is correctly maintained.
• Conducting inspections and drills
• Ensuring compliance with all codes and regulations.
• Maintaining accurate records to ensure a safe environment which protects the asset, guest, and employees.
• Developing, implementing (with GM’s approval), and managing energy conservation programs for the property to minimize expenses.
• Ensuring all work orders are accurately and efficiently completed.
• Defining the cost and scope of projects and overseeing them to ensure quality work is performed for minimal costs. (All spending must be approved by General Manager)
• Overseeing all facets of the properties Preventative Maintenance program.
• Developing, recommending, implementing (with GM’s approval), and managing the departments capital expenditure plan, forecasts, and objectives consistent with maintaining first class property.
• Developing, implementing (with GM’s approval), and managing a maintenance program and negotiating maintenance contracts for the hotel, the grounds, and all the equipment in compliance with company/franchise standards and local, state, and national codes and regulations.
• Directing workers engaged in general property upkeep.
• Analyzing and resolving work problems, or assists workers in solving problems.
• Promotes company’s 100% commitment to providing extraordinary service to our guests throughout the property. Instills 100% guest satisfaction objective to all hourly associates.
• Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives.

Employee Management

• Recruits qualified applicants. Trains and/or monitors employees in accordance with company and franchise standards.
• Motivates and gives direction to employees.
• Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities and events, goals, etc…
• Adheres to federal, state and local laws, employment related laws and regulations.
• Manages employee personnel forms, including hiring, performance evaluations, payroll and benefits related information, required Federal and State posting, etc.
• Conducts coaching/counseling sessions, performance evaluations, prepares performance improvement plans, disciplinary documentation, and conducts terminations.
• Ensures that employee related issues are resolved in a manner consistent with company policies.
• Performs special projects and responsibilities as assigned.
• Participates in task forces and committees as requested.
• Performs duties in all aspects of hotel operations whenever needed.

Miscellaneous

• Serves as “Manager on Duty”.
• Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties to ensue the optimum operation of the property.
• Instills a high level of integrity with staff.
• Conducts business matters in a professional, ethical, and courteous manner.
• Dresses in an appropriate professional style in accordance with company standards.
• Ensures reports, including daily and month end, QA, are completed in an accurate and timely manner.
• Attends training seminars to satisfy franchise and company standards.

Language Skills

• Ability to read and speak the English language and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization.
• Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property. Conversational Spanish would be beneficial.

Organizational and Time Management Skills

• Ability to effectively organize multiple projects, manages and prioritizes multiple tasks, and meets deadlines.

Computer Skills

• To perform successfully, an individual should have the ability to use email and have knowledge and basic understanding of Microsoft Office.

Attendance/Punctuality

• Is consistently at work on time. Ensures work responsibilities are covered when absent. Arrives at meetings and appointments on time.

Dependability

• Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary to reach goals, and completes task on time or notifies appropriate person with an alternate plan.

Adaptability

• Adapts to changes the work environment, manages competing demands, changes approach or methods to the best fit situation, and able to deal with frequent change, delays, or unexpected events.

Diversity

• Demonstrates knowledge of EEO policy, shows respect and sensitivity for cultural differences, educates others on value of diversity, promotes a harassment-free environment, and builds a diverse workforce.

Safety and Security

• Observes safety and security procedures, reports potentially unsafe conditions, and uses equipment and materials properly.

Physical Demands of the Position

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is required to stand, walk, use hands to finger, handle or feel objects, tools, or controls, talk or hear, taste and smell. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit, climb or balance, and stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move at least 50lbs. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Job Types: Full-time, Part-time

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift

Work Location: In person