Chief Patient Experience Officer jobs in Monroe, LA

Community Hospital Corporation is seeking a dynamic and experienced Chief Executive Officer to lead Morehouse General Hospital, located in Bastrop, LA. 

The CEO will be responsible for providing leadership, strategic guidance and management direction to all aspects of the hospital's operations while ensuring compliance with the hospital's mission, vision, values, goals, strategic direction, and applicable laws and regulations.

The CEO is accountable for safe and quality patient care, developing and managing to a financially sound annual operating budget and long-term capital expenditure plan, hiring and retaining qualified and productive staff, managing risk, leading performance improvement, and maintaining effective relationships with Boards, medical staff, patients, employees, the community and the corporate office.

Responsibilities

• Establishes and communicates a clear and compelling vision. All stakeholders should know the hospital’s mission, vision, and priorities.
• Works with the Board, senior management team, physicians and staff to develop, implement, and update strategies and opportunities for growth and improvement to support the hospital’s mission and respond to external and internal issues.
• Is responsible for the operational, strategic, financial and clinical performance of the hospital.
• Provides for a system of control which clearly identifies deviations from plans and budgets; assure periodic comparison of performance and/or results against established standards for objectives; assure corrective actions for deviation from plans so that annual results are in line with strategic goals.
• Maintains the hospital’s compliance with all regulatory and legal requirements.

General Duties

• Keeps abreast of new legislative information that impacts the hospital and clinics
• Establishes personal and professional credibility and an environment of trust, candor and genuine two way communications
• Serves as a positive role model and mentor
• Educates and promotes customer service throughout entire facility
• Provides hospital operations coaching or mentoring
• Attracts and retains physicians; maintain high levels of physician satisfaction
• Works closely with the medical staff to ensure quality care, resolve conflicts and remove barriers to physicians admitting and referring to the hospital.
• Implements Board education and development programs through internal and external resources
• Takes a proactive approach to managed care, healthcare reform and related issues 
• Develops new business opportunities 
• Active participation within the community, participates in and represents the hospital in professional, civic, and service organizations
• Participates in meetings that affect the hospital.
• Upholds and supports Morehouse General Hospital and individual hospital’s mission, vision, values, goals and objectives.

Supervisory Responsibilities

• Manages subordinate leader(s) who supervise employee(s) and/or supervise individual contributors as appropriate
• Defines and communicates performance expectations 
• Plans, assigns and directs work: follows up to assesses achievement of results 
• Evaluates performance; coaches employees on an ongoing basis and takes developmental action as needed 
• Rewards and recognizes notable performance
• Addresses complaints, resolves problems and promptly addresses unacceptable behavior
• Attracts, develops and retains talent
• Carries out supervisory responsibilities in accordance with CHC's/hospital's policies and applicable laws