Chief Patient Experience Officer jobs in Wyoming

The University of Wyoming invites diverse applicants to consider our employment opportunities.  We are also especially interested in candidates who have experience working with diverse populations and/or diverse initiatives. 

JOB TITLE:   

Chief Operating Officer, EHCW 

JOB PURPOSE:   

Under the direction of the Chief Executive Officer (CEO), the Chief Operating Officer (COO) provides leadership, supervision, and expertise for quality and operational effectiveness across all Educational Health Center of Wyoming (EHCW) clinics. The COO evaluates and optimizes the resource utilization of each clinic in attaining an environment where our patients can access care, be valued, and thrive. The COO coordinates with the CFO and CMO as well as on-site medical leadership to ensure the clinics provide a quality healthcare service with the support of the clinical support teams.  

The COO is responsible for the achievement of strategic priorities of the organization and further opportunities that can enhance EHCW’s ability to provide healthcare services. The COO provides administrative and operational leadership for the clinics while working closely with the CEO, Chief Financial Officer (CFO) and Chief Medical Officer (CMO) to ensure organizational sustainability.  The COO will be located within the UW Family Medicine clinic in Cheyenne, WY.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Provide leadership and supervision for all EHCW clinics. Oversee, support, and assist the Clinic Directors at all clinic locations and promote a culture of collaboration between them.
• Participate in development of EHCW strategic plan with CEO and other leaders.
• Oversee, support, and assist the Clinic Directors at all clinic locations and promotes a culture of collaboration between the different clinic locations.
• Oversee space utilization and remodeling efforts in all clinics.
• Assists in operational policy development with other EHCW leaders.
• Develop staffing plans and job descriptions as appropriate.
• Ensures compliance with all appropriate state, federal, and local laws, and regulatory requirements for a 330(e) funded community health center.
• Assists the CEO and CFO develop clinic budgets for each individual clinic as well as the EHCW.
• Supports continuous quality improvement for clinic flow processes with clinical counterparts.
• Provide conflict resolution, employee and patient complaint investigation and provide appropriate action.
• In conjunction with clinic leadership, oversee interviewing, hiring, terminating, evaluating, disciplinary measures, policy development and implementation for non-clinical staff.
• Works in coordination with C-suite officers and Clinical Directors to ensure excellent patient care and access, balanced with high quality medical education. 
• Participates in leadership team meetings that support the strategic and tactical direction of the health center.
• Other duties as assigned.

COMPETENCIES:  

• Leadership
• Collaboration
• Conflict Management
• Influence
• Developing Organizational Talent
• Analysis/problem identification 

This position provides vital support to campus customers and requires the successful candidate be available to work on campus.

MINIMUM QUALIFICATIONS:  

• EDUCATION: Bachelor’s degree in business or healthcare administration 
• EXPERIENCE: At least 2 years of senior management experience
• LICENSURES, CERTIFICATIONS, REGISTRATIONS, OR OTHER REQUIREMENTS: Valid driver's license with a motor vehicle record (MVR) compliant with the University Vehicle Use Policy.

DESIRED QUALIFICATIONS:  

• Demonstrate strategic thinking and execution of skills.
• Ability to present ideas and information clearly to a broad range of Individuals or groups 
• Experience in a Federally Qualified Heath Center
• Experience working with a residency program
• Managment, mentoring and supervisory skills

REQUIRED MATERIALS:  

Complete the online application and upload the following for a complete application: cover letter, resume or C.V. and contact information for four work-related references.  

HIRING STATEMENT:  

UW is an Affirmative Action/Equal Opportunity Educator and Employer. We are committed to a multicultural environment and strongly encourage applications from women, minorities, veterans and persons with disabilities.   

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation to apply for a position, please call 307-766-2377 or email jobapps@uwyo.edu.

ABOUT CHEYENNE:

The UW Family Medicine clinic is located in Cheyenne, Wyoming.   Cheyenne is the capital city Wyoming.  Cheyenne is the most populous city in the State of Wyoming with 65,132 residents per the 2020 census.  It's home to Cheyenne Frontier Days, the “Daddy of ‘em All” is the world’s largest outdoor rodeo and western celebration.  UW Family Medicins is one of three medical clinics that make up the Educational Health Center of Wyoming (EHCW).  The EHCW is part of the University of Wyoming.

Located as the crossroad of I-25 and I-80 near the Colorado border, Cheyenne offers both outstanding recreational opportunities and close proximity to Colorado’s Front Range, a bustling group of metropolitan cities including Denver, Boulder, and Fort Collins.  For more information about the region, please visit http://www.cheyenne.org/