Description:
Our Health Benefit Services Division has a full-time opening for a Claims Examiner. This position is responsible for the timely and accurate adjudication of claims in accordance with established procedures and provisions of the benefit plans.
Christian Brothers Services is a not-for-profit comprised of cooperative programs providing administrative and managerial services to Catholic organizations. We offer a competitive benefits package!
Qualifications:
Responsibilities:
Examine medical/dental/vision claims with responsibility for efficient, accurate evaluation of data and initiation of benefit payment.
Follow up/follow through on pended claims by evaluating all new and existing supporting documentation for determination of benefits within one week of receipt.
Collaborate with the Customer Care department to resolve phone inquiries about claims within 24 to 48 hours for urgent issues and one week for standard issues.
Communicate via telephone or email with members, employers, care providers, and service providers regarding status/circumstances for the resolution of claims.
Exercise good judgment and in a timely manner when determining escalation of a claim to a Claims Team Lead, Supervisor or internal nurse review (HCR).
Perform other claim department duties related to adjudication as assigned
Help identify any system of workflow performance issues
Twice daily monitoring of individual and departmental workload through computerized reports
Qualifications:
High School diploma
minimum of two to five years' claim adjudication experience in a PPO environment
Skills:
Good analytical skills and a working knowledge of medical coding and terminology
previous Trizetto processing system experience helpful
Must be familiar with standard concepts, practices, and procedures related to medical billing
Familiar with MS applications, including Word, Excel, and basic webpage navigation
Accurate calculator skills and a minimum typing speed of 40 wpm required
Must be self motivated, dependable, and detail oriented with excellent communications and problem solving skills