Claims Investigator jobs in Juneau, AK

The Claims Investigator examines, and authorizes insurance claims investigated by insurance adjusters. Reviews, evaluates and processes insurance claims and makes recommendations for resolution. Being a Claims Investigator has contact with agents, claimants, and policy holders. Studies reports prepared by adjusters and similar claims to determine the extent of insurance coverage and validity of the claim. In addition, Claims Investigator determines settlement according to organization practices and procedures. Typically requires a bachelor's degree. Typically reports to a supervisor or manager. Being a Claims Investigator works on projects/matters of limited complexity in a support role. Work is closely managed. Working as a Claims Investigator typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

S
Investigator 1/2/3 (021127)
  • State of Alaska
  • Kodiak, AK FULL_TIME
  • This position is open to Alaska Residents only.
    Please check our 
    residency definition to determine if you qualify.

    This position is flexibly staffed. The level of the job offer will be based on the selected candidate’s credibly possessed and proven competencies. If hired at the lower level, you will be promoted to the higher level after completing the training plan and demonstrating competency in the work.

    This position will be filled at either the 1, 2, or 3 level, depending on the applicant's qualifications and job experience. It is recommended that you apply for all levels if you are qualified.


    What you will be doing:
    Investigators perform investigations on behalf of the Agency in criminal and civil cases of varying complexity, assist with trial preparation, and work with colleagues to maintain effective office operations. Investigators are tasked with reviewing police reports, witness statements, and all manner of evidence in support of Agency attorneys. You will conduct interviews of clients, witnesses and forensic experts, prepare and serve subpoenas, collect evidence, and prepare reports.??

    Our organization, mission, and culture:
    The Sixth Amendment guarantees the right to counsel in many types of cases and the Public Defender Agency is appointed by the Court to represent people who are unable to afford counsel on their own. Investigators play an integral part of providing that representation and protecting our client’s rights. Investigators are responsible for gathering and preparing evidence for use in trial and collaborate with attorneys to formulate defense strategies. Their work is fundamental to the success of our Agency and our ability to serve the needs of our clients.

    The benefits of joining our team:

    Investigators have the opportunity to utilize and acquire a wide range of investigative skills while working to improve outcomes for Agency clients. You will join a team of professionals, committed to public service and protecting the constitutional rights of all Alaskans.

    Your first 12 months in the Agency are probationary and considered a training period, with formal and on-the-job training with your supervisor and your colleagues.

    The working environment you can expect:
    The office is located in Kodiak.  The hours are Monday through Friday, 8:00 AM – 4:30 PM with an hour lunch at noon. The position supports up to four attorneys between two offices, collaborates daily with other support staff colleagues, and travels to communities in southeastern Alaska to conduct investigations.

    Who we are looking for: 

    • Technological Competency: Competency with standard office equipment is expected and computer literary and fluency with Microsoft Office is essential to handling the large volume of digital documents and evidence in cases and utilizing the digital case management system.

    • Effective Communicator: Clear and professional oral and written communication is essential to anyone working in the legal field.

    • Prioritization: The ability to handle shifting priorities in high-pressure situations will enable success in the position.

    • Ability to Maintain Confidentiality: Strict confidentiality is required due to the nature of the work performed.

    •  Independent Worker: Taking initiative, exercising sound judgment, and following directions is critical in our offices
    Special Notes:
    • Valid driver’s license.
    •  Current APSIN certification (Alaska Department of Public Safety) and ability to pass criminal background check- 13 AAC 68.215.
    •  Clearances for ACOMS and CLEAR.
    •  State of Alaska Notary Public (Investigator 3)
    If this sounds like your skill set, or one you would like to develop, please submit an application through Workplace Alaska. Investigator 1 Minimum Qualifications (Range: 14)
    Any combination of education and/or experience that provides the applicant with competencies in
     
    • Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
     
    • Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
     
    • Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
     
    • Law: Knowledge of State and federal laws, including legal and court procedures, regulations, guidelines, precedents, admissibility of evidence, case preparation, and/or settlements for applicable areas of law practiced or supported
     
    • Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately. 
     
    Equivalent to those typically gained by:
    Any combination of preparatory post-secondary education and/or experience in performing duties such as assisting in investigative work or legal research; preparing legal documents; conducting searches to locate individuals and/or assets; providing accurate interpretative information on laws and regulations; conducting administrative reviews of cases under appeal and issuing decisions; conducting interviews; locating and gathering information and data, evidence, and/or testimony to be used in civil or criminal proceedings, administrative actions, or governmentally regulated activities; conducting adjudications of claims; and/or drafting documents in support of attorneys or agencies engaged in administrative adjudication.  

    Definitions:
    “Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
     
    “Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.
     
    “Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
    Special Note:
     
    Some positions require applicants pass a background investigation, which includes a criminal record check for conviction of felony or misdemeanor crimes, as a prerequisite to employment.
     
    Some positions require incumbents possess an Alaska driver's license and operate a motor vehicle.

    Investigator 2 Minimum Qualifications (Range: 16)
    A completed Investigator Flex 1 Training Plan
     
    OR
     
    Any combination of education and/or experience that provides the applicant with competencies in
     
    • Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
     
    • Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
     
    • Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
     
    • Investigation: Knowledge of the guidelines, regulations, and procedures associated with investigation, including interviewing, evidence detection, locating, gathering, and handling, and drawing appropriate factual inferences and conclusions. Provide oral or written reports of findings.  Presenting evidence and providing testimony.
     
    • Law: Knowledge of State and federal laws, including legal and court procedures, regulations, guidelines, precedents, admissibility of evidence, case preparation, and/or settlements for applicable areas of law practiced or supported. 
     
    Equivalent to those typically gained by:
    Any combination of preparatory post-secondary education and/or experience in performing duties such as assisting in investigative work or legal research; preparing legal documents; conducting searches to locate individuals and/or assets; providing accurate interpretative information on laws and regulations; conducting administrative reviews of cases under appeal and issuing decisions; conducting interviews; locating and gathering information and data, evidence, and/or testimony to be used in civil or criminal proceedings, administrative actions, or governmentally regulated activities; conducting adjudications of claims; and/or drafting documents in support of attorneys or agencies engaged in administrative adjudication.  
    Definitions:
    “Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
     
    “Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

    “Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
     
    Special Note:
    Some positions require applicants pass a background investigation, which includes a criminal record check for conviction of felony or misdemeanor crimes, as a prerequisite to employment.
     
    Some positions require incumbents possess an Alaska driver's license and operate a motor vehicle.

    Investigator 3 Minimum Qualifications (Range: 18)
    Any combination of education and/or experience that provides the applicant with competencies in
     
    • Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
     
    • Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
     
    • Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
     
    • Investigation: Knowledge of the guidelines, regulations, and procedures associated with investigation, including interviewing, evidence detection, locating, gathering, and handling, and drawing appropriate factual inferences and conclusions. Provide oral or written reports of findings.  Presenting evidence and providing testimony.
     
    • Law: Knowledge of State and federal laws, including legal and court procedures, regulations, guidelines, precedents, admissibility of evidence, case preparation, and/or settlements for applicable areas of law practiced or supported. 
     
    Equivalent to those typically gained by:
    Any combination of preparatory post-secondary education and/or progressively responsible investigative work experience performing duties such as locating and gathering information, evidence and/or testimony to be used in civil or criminal proceedings, administrative actions, or governmentally regulated activities which included preparing reports in support of attorneys or agencies engaged in administrative adjudication, and/or detecting and verify suspected fraud, licensing violations, and other violations of state law.
     
     Definitions:
     
    “Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
     
    “Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.
     
    “Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through
    formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
     
    “Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.
     
    Special Note:
    Some positions in this class may require eligibility for commission as a Special Officer with the State of Alaska as a condition of hire.
     
     Some positions require applicants pass a background investigation, which includes a criminal record check for conviction of felony or misdemeanor crimes, as a prerequisite to employment.
     
    Some positions require incumbents possess an Alaska driver's license and operate a motor vehicle.At time of interview, please provide the following:

    1. Three (3) professional references, two (2) who have had supervisory experience over you, including current email and/or daytime phone number.
    APSIN Clearance
    Due to the nature of the work of the Public Defender Agency and access to the Alaska Public Safety Information Network (APSIN) at the workplace, the individual who is selected for this position will be required to pass a background investigation and may be re-fingerprinted. Full disclosure of ALL past criminal convictions (both misdemeanor and felony including suspended impositions of sentence) at the time of application is required. Convictions will lead to disqualification due to the requirements necessary to access these systems.

    Please note: Per 2 AAC 07.061, you will only be considered for the position(s) you apply for. If you would like to be considered for all levels of this position, please ensure you apply for all levels by checking all of the levels in the required supplemental question section of this recruitment. Please note you must meet the minimum qualifications for the level(s) you apply for.

    Please read the below information carefully. This applies to your application submission.

    COVER LETTER
    A cover letter is required for this position. The cover letter should be in a standard business format and should highlight your work experience as it pertains to the demonstrated competencies listed in the job description above.

    Your complete applicant package, including cover letter, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process. If you do not provide a cover letter as required, your application package may be determined to be incomplete and will not advance to the next phase of the recruitment and selection process.

    SUPPLEMENTAL QUESTIONS
    For your application to be evaluated you must answer the Supplemental Questions. Be specific in your answers and tell us how you acquired the relevant experience. Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.
     
    EDUCATION 
    To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application. (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.
     
    SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
    Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.
     
    THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY
    This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

    WORK EXPERIENCE
    Applications will be reviewed to determine if minimum qualifications are met. Therefore, all work experiences the applicant is using to meet minimum qualifications for this position must be documented in the application package.  Please include the employer’s name, your job title, dates of employment, and whether the employment was full or part-time. Applicants who submit packages that do not provide sufficient information to demonstrate minimum qualifications are met may not advance in the selection process.
     
    NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.
     
    MULTIPLE VACANCIES 
    This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
     
    EEO STATEMENT
    The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
     
    NOTICE
    If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the ‘govermentjobs.com’ domains. For information on allowing emails from the ‘governmentjobs.com’ domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.
     
    WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
    Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.
     
     For applicant password assistance, please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword For specific information in reference to the position, please contact the hiring manager: 

    Gina Robinson
    Head of Investigation
    gina.robinson@alaska.gov
  • Just Posted

S
Investigator 1/2/3 Flex
  • State of Alaska
  • Juneau, AK FULL_TIME
  • This position is open to Alaska Residents only.Please check our residency definition to determine if you qualify.This position is flexibly staffed. The level of the job offer will be based on the sele...
  • 1 Day Ago

U
Criminal Investigator, GS-1811-7 / 9 / 11
  • U.S. Coast Guard
  • Juneau, AK FULL_TIME
  • Duties Duties: As a "rigorous/primary" position, this position is covered by the Law Enforcement Retirement System. In accordance with Public Law 100-328 and Departmental Personnel Management Letter 3...
  • 21 Days Ago

M
Independent Insurance Claims Adjuster in Juneau, Alaska
  • MileHigh Adjusters Houston Inc
  • Juneau, AK FULL_TIME
  • ADJUSTERS NEEDED NOW!ADJUSTERS NEEDED NOW FOR ALL STORM RELATED SEASONS!Independent Insurance Claims Adjusters Needed Now! This is a HUGE opportunity for you, since there is currently a HIGH DEMAND fo...
  • 1 Month Ago

M
Independent Insurance Claims Adjuster in Ketchikan, Alaska
  • MileHigh Adjusters Houston Inc
  • Ketchikan, AK FULL_TIME
  • ADJUSTERS NEEDED NOW!ADJUSTERS NEEDED NOW FOR ALL STORM RELATED SEASONS!Independent Insurance Claims Adjusters Needed Now! This is a HUGE opportunity for you, since there is currently a HIGH DEMAND fo...
  • 1 Month Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Claims Investigator jobs found in Juneau, AK area

According to the United States Census Bureau, the borough has an area of 3,255 square miles (8,430 km2), making it the third-largest municipality in the United States by area (the largest is Yakutat City and Borough, Alaska).[dubious – discuss] 2,716.7 square miles (7,036 km2) of it is land and 538.3 square miles (1,394 km2) of it (16.54%) is water. Central (downtown) Juneau is at 58°18′07″N 134°25′11″W / 58.30194°N 134.41972°W / 58.30194; -134.41972. The City and Borough of Juneau includes Douglas Island, a tidal island to the west of mainland Juneau. Douglas Island can be reached via the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Claims Investigator jobs
$52,617 to $69,776
Juneau, Alaska area prices
were up 2.8% from a year ago