Claims Manager manages the operations of an insurance claims department to meet operational, financial, and service requirements. Oversees the intake and processing of insurance claims for personal, property, or casualty loss based on coverage, appraisal, and verifiable damage. Being a Claims Manager manages appraisal and examination staff and processes. Assures timely and proper disposition of claims based on policy provisions. Additionally, Claims Manager recommends and implements best practices to ensure complete and thorough claim settlements, legal reviews, and investigations following company policies and insurance industry regulations. Determines the value of settlements for escalated claims. Manages negotiations of settlements and administration of claims in litigation. Typically requires a bachelor's degree. Typically reports to a director. The Claims Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Claims Manager typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
As an auto damage claims adjuster, you'll serve as point of contact with customers - directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you'll work closely with body shops and others to negotiate repair pricing and assess liability.
Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service. This is a remote and field position with access to a company car and frequent driving within your assigned geographical area.
Duties and responsibilities
• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
• Negotiate repair process with body shops
• Document information related to the claim and make decisions consistent with claims standards and local laws
• Evaluate and handle claim payments and resolution of claims without payments
• Review and determine validity of any supplement requests
Must-have qualifications
• Bachelor's degree or higher and at least one year of automotive, appraisal/estimates, or insurance experience
• Instead of a degree, a combined total of three years post-secondary education or work experience at least one of which is in automotive, appraisal/estimates, or insurance
• Valid driver's license and auto insurance inspection