Clerical Supervisor jobs in Mcallen, TX

Description

Nights Customer Service Representative

An  opportunity has opened up to work at Tri-National! We are a  Transportation and Logistics company, an employer of choice with a  family friendly culture and fast moving environment that is innovative  and growing. As a Customer Service Representative you will support both  our customer base and internal team. Working to provide exceptional  customer service, track & trace loads, and efficiently manage daily  functions vital to our growing operations. If you enjoy building and  retaining relationships with customers, are proficient with data entry,  and have an eye for details – this is the career for you!

RESPONSIBILITIES:

• Monitor and maintain heavy email traffic
• Provide updates to customers via phone & email
• Track & trace a variety of loads
• Collaborate with internal department to resolve issues
• Enter and update load information into AS400
• Analyze weekly score cards
• Create weekly logistics reports
• Manage multiple customer web portals
• Assist with other requests made of the Operations Department
• Monday - Friday, & EVERY 3rd Weekend ---- 5pm - 2am shift

Requirements

QUALIFICATIONS & SKILLS:

• Looking  for someone who is self-motivated, detail-oriented, has excellent  organizational skills, and possess the ability to multitask and  prioritize
• Must possess excellent communication, interpersonal and analytical skills
• Possess proficient computer skills, with an emphasis on Microsoft Word, Excel & Outlook and AS400
• Prior knowledge of the Trucking/Logistics industry is a plus