Client Advocate jobs in Washington, DC

About the Legal Aid Justice Center:

The Legal Aid Justice Center is a nationally recognized, non-profit organization that partners with low-income clients and communities of color in Virginia to fight for racial, social, and economic justice. We understand that the harms our clients endure are inextricably linked to overarching systems of injustice. Together we are dismantling those systems through a combination of community organizing, litigation, policy advocacy, public relations, and individual legal services.  

Founded in 1967, LAJC has offices in Charlottesville, Richmond, Petersburg, and Falls Church and provides services under six key program areas: Civil Rights & Racial Justice (focuses on the criminal legal system), Housing & Consumer Justice, Youth Justice, Health Justice & Public Benefits, Immigrant Justice, and Worker Justice. As examples of LAJC’s recent work, our lawsuit and organizing against the state forced reform of Virginia’s unemployment insurance system, including advocacy that resulted in the distribution of over $1 billion in illegally withheld payments to over 160,000 Virginians. During the pandemic, we demanded and secured a statewide eviction moratorium and emergency pandemic protections that helped hundreds of families avoid eviction. We reduced incarceration across the state, including reducing the population of a local immigration detention center down to historically low levels through a coordinated effort of organizing paired with impact and individual litigation.  Our staff are on the front lines of some of the most important anti-poverty fights happening today.  

With a staff of over 90, the past few years have been a time of exciting growth and opportunity for the organization. In addition to the growth of programmatic efforts including increased organizing capacity, LAJC has expanded its operations and administrative capacity, created new opportunities for professional growth and leadership among staff, engaged in ongoing race equity work, and explored changes to organizational structure to deepen its efforts to create long-term, sustainable, community-driven change. 
    
LAJC’s latest strategic plan is available at https://www.justice4all.org/lajc-strategic-plan-2022-2026/#area d. 
   

For more information about LAJC’s work and programs, visit www.justice4all.org.

About the Position:

The Legal Aid Justice Center seeks a Legal Assistant and Client Advocate for its office in northern Virginia. Legal assistants play an essential role in the day-to-day operations of LAJC. The Legal Assistant communicates with clients in Spanish and English, conducts intake, helps with case management and document preparation and translation, maintains calendars, organizes files, maintains our reception area, and other administrative tasks as assigned. The Legal Assistant position is conducted in person, 8:30 am-5:00 pm, Monday-Friday, with the potential for one remote workday weekly after onboarding is complete. This role is a hybrid role that also includes duties related to client advocacy. LAJC’s Client Advocates communicate with clients to support their understanding of LAJC’s advocacy work, assist them in completing the intake process, and ensure they are up to date on what is happening with their case. Both our Legal Assistants and Client Advocates are members of our Administrative Team, whose mission is to promote justice and reduce poverty across Virginia by acting as a bridge between LAJC’s staff members and its client community and managing the details that keep LAJC’s offices running smoothly. This role may evolve over time to include specialized program intake services and support. 

Job Duties:

• Communicate with clients to define and clarify our mission and services to help create a collaborative environment in which community, staff and volunteers are informed and up to date.  
• Handle all aspects of community contact in an efficient and professional manner including answering the phone; listening to voicemails; documenting initial contacts; conducting intakes, providing referrals, utilizing our legal database, supporting emergency triage and receiving client documents  
• Communicate with clients with an equity and social justice lens to assess needs and coordinate essential services.  
• Conduct intakes with potential clients, which includes initial fact gathering, reviewing eligibility information, ensuring accuracy in databases and files, and gather documents to support building a case. 
• Oversee all front desk related activities including but not limited to directing visitors and handling administrative tasks, maintaining the reception area, and other tasks to ensure efficient operations. 
• As needed, supervise and train undergraduate interns, or volunteers to support intakes and call volume. 
• Act as a Spanish language interpreter including client appointments and accurate translation of legal materials. 
• Provide accurate fast-paced data entry and file maintenance. 
• Other administrative tasks may include but are not limited to: preparing and providing materials and information for client cases and other legal issues and assist with paper and electronic filing; communicating pre-approved advice, updates, or legal information from lawyers to clients; providing backup for other offices as needs arise; assisting with communications with clients and community partners, preparing documents for attorneys 
• Provide legal assistant experience through a cultural humility and trauma informed lens.  
• Demonstrate respectful, professional, and timely written and verbal communication, during all internal and external interactions. 
• Together with the team: provide referrals and maintain lists of resources for clients in relevant subject areas; supervise and onboard interns and volunteers; track changes and trends in community requests and needs. 
• Organize and maintain confidential documents and files and perform assigned administrative tasks to support office functions and safeguard compliance with relevant laws and regulations.