Client Associate jobs in Allentown, PA

Join a Winning Team!

Through its relationship with CUSO Financial Services, L. P. (CFS) First Commonwealth Federal Credit Union is seeking a Client Associate to support one of our advisors in the Allentown, PA area.

As a Client Associate, you become part of the credit union environment providing support to the Financial Advisor and help to build member relationships. The position is responsible for support and coordination of all activities related to client service, processing of paperwork, and coordination of business development activities, as well as contribution to sales if appropriately licensed.

CFS (Member FINRA/SIPC) is a broker-dealer and RIA with a stable, 25-year track record of serving the investment needs of credit unions and their members. We deliver a clear path to the future of wealth management with the open-minded agility, senior-level access, and expert technology to get there. We are led by visionary financial services leaders who see farther. We’re ranked as one of the top broker-dealers in the industry and we work with some of the top financial institutions in the country. We invite you to join our winning team!

Established in 1959, First Commonwealth Federal Credit Union has over $1 billion in assets and more than 71,000 members. First Commonwealth Federal Credit Union is headquartered in Allentown and is the 12^th largest credit union in the state of Pennsylvania. It is also the 412^th largest credit union in the nation. To learn more, visit https://www.firstcomcu.org/.

SUMMARY:  Provides support, coordinates, and conducts client sales support and service activities for Representative and Investment Program in an effort to increase investment program growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following.

• Follows up on any appointment leads (website, seminars, etc.)
• Calls clients and prospects and makes appointments for the representative.
• Processes incoming client mail, paperwork, and other items to support the representative.
• Assists representative with back to representative administrative items.
• Maintains calendar for the representative.
• Performs administrative duties for representative, which may include monitoring assigned representatives’ emails and voicemails for follow up items which may include prioritizing emails and voice mails, scheduling related appointments, and/or conducting the necessary follow up to the emails or voice mails (remaining compliant for a non-registered person).
• Works with compliance to administer and track any advertising approvals as needed.
• Prospects for clients within clearly defined markets.
• Manages scheduling, planning, and tracking of attendees for seminars and workshops. 
• Assists with representative or member travel arrangements, directions, and other travel-related items.
• Fosters and supports relationships with clients.
• Listens effectively and empathetically to Registered Representatives, prospects, and clients, gathering facts, making written notes when appropriate, and analyzing total needs of the client or representative.
• Works closely with other administrative personnel and assistants to build program.
• Supports entire program and pitches in when other assistant(s) are out, if applicable.
• Sets and keeps consistent office hours.
• Supports CFS Mission and Corporate Values
• Other projects and duties may be assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate degree (A. A.) or equivalent from two-year College or technical school; or three years related experience and/or training; or equivalent combination of education and experience in sales of investment products (ideally in a bank/credit union environment). And have a willingness to continue with professional growth as required.
• Possess or ability to obtain FINRA Series 7, 63/65 or 66 licenses, along with Life, Accident and Health Insurance licenses within a specified period of time.
• Basic knowledge of Microsoft Office is required (i.e., Word, Excel, and Outlook).
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Utilizes active listening skills and effectively presents information to and/or responds appropriately to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.
• All employees must disclose any criminal history with CUSO Financial Services, LP ("CFS"). All individuals will be fingerprinted, as mandated by the FINRA Books and Records rule.  All fingerprint submissions are processed through the Federal Bureau of Investigations and Department of Justice and results are returned to CFS via electronic notification.  Any criminal history not previously disclosed to CFS can result in disciplinary action, up to and including immediate termination.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel.  The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.

SALARY RANGE

$18-$21 an hour depending on experience and qualifications.

WORK ENVIRONMENT

 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

EOE

**Representatives are employed and registered through CFS (Member FINRA/SIPC).  To learn more about CUSO Financial Services, LP visit www.cusonet.com.

CFS (Member FINRA/SIPC) is a broker-dealer and RIA with a stable track record of serving the investment needs of credit unions and their members. We deliver a clear path to the future of wealth management with the open-minded agility, senior-level access, and expert technology to help get you there. We are led by visionary financial services leaders who see farther. Ranked as one of the top broker-dealers in the industry, we work with many of the top financial institutions throughout the country.