Client Relations Associate jobs in Melbourne, FL

Adventus Laboratory Solutions, LLC is an industry leading, full-service clinical laboratory. We deliver quality service and efficient results for molecular genetics, blood testing and toxicology.

At Adventus Laboratory Solutions, LLC our greatest asset is our people. We offer a friendly environment, competitive wages and a benefits package. We are in growth mode and need to add people to our already dynamic team. If you are interested in joining the best Laboratory on the Treasure Coast, please submit your resume.

PRIMARY PURPOSE:

This position will work with physician offices, laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. Position will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company. Position should be able to work independently, exercise discretion and sound judgment.

SUPERVISION:

Position does not supervise anyone

MAJOR DUTIES AND RESPONSIBILITIES:

• Resolves routine customer requests with products or services via inbound, outbound calls, or the Internet.

• Speaks with customers in a courteous, friendly, and professional manner using protocol procedures

• Inquiries, clarifies, and confirm customer requirements and understanding of the solution. Provide additional customer education as needed.

• Qualifies and establish inbound new customers requesting Adventus Laboratory Solutions products and services.

• Works in multiple databases to research complex issues and questions.

• Creates and updates lab panels based on the client’s needs.

• Aids in collecting missing information from clients for billing purposes.

• Ships supplies when needed.

• Reviews and helps adjust invoice errors.

• Notifies clients of test results.

• Reviews test forms for accuracy and updates requisition information when needed.

• Trains and on boards any new clients.

• Participates in activities designed to improve customer satisfaction and business performance.

• Performs administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance.

• Works with senior management on gathering new and additional business

• Completes required trainings, and additional recommended trainings that can help promote compliance with a variety of employment obligations.

• In addition to the major duties and responsibilities listed above, this position will be responsible for special projects and assignments on an as needed basis.

• Works with the chief marketing officer on gathering new and additional business

REQUIREMENTS:

EDUCATION AND/OR TRAINING:

• High School Diploma or GED equivalent required.

• Bachelor's degree highly desired

EXPERIENCE:

• Previous experience in a customer service role required

• Experience working in a contact center/call center environment and/or healthcare industry, such as a physician's office or hospital highly preferred

• Knowledge of Microsoft Office suite required. Experience with Zoho.com and/or Laboratory Information Systems preferred

SKILLS AND ABILITIES:

• Strong flexibility and the ability to manage and adapt to changing priorities quickly.

• Bilingual in English and Spanish highly desirable.

• Ability to analyze, evaluate and report data without oversight.

• Ability to prioritize, meet deadlines and maintain strong working relationships with others, internally and externally.

• Ability to apply policies and procedures; performs job safely with respect to others, to property, and to individual safety and works effectively with others.

• Positive attitude and team player.

• Prolonged periods of sitting at a desk and working on a computer.

• Ability to lift 40 pounds.

OTHER CRITERIA:

• Actively explores new educational pursuits to improve job knowledge and skills.

• Valid driver’s license, excellent driving record, maintain minimum car insurance as required by Florida and have reliable transportation. Copies of both will be required.

• Usage of personal vehicle is required. Assurance that the vehicle is maintained in good condition. Will be reimbursed for mileage based on accurate representation of mileage utilizing forms provided.

• Expected to work whatever hours are necessary to accomplish the goals and deliverables of this exempt position.

Additional Information:

We are looking for dedicated people who wants to grow with our company.

Adventus Laboratory Solutions, LLC does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors.

Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled

EEO is The Law

No Phone Calls Please!