Client Relations Associate jobs in Salem, OR

Job Summary

The Owner Relations Associate is responsible for maintaining the relationship between vacation rental property owners and vacation rental management company. This position works with the various department heads to create a symbiotic relationship in taking care of the vacation rental properties in the company’s portfolio.

Areas of Responsibility and Duties

•   Understand our management contracts and how they guide/determine our relationship with homeowners.

•   Understand different owner personalities and how to work with them.

•   Build rapport with the other managers on the team.

•   Build rapport with other departments and their managers.

•   Effectively sell Meredith Lodging services to potential and existing homeowners.

•   Keeps abreast of rental trends, statistics, local regulation and inform owners accordingly.

•   Answer owner telephone calls, emails, and text messages to company standards

•   Follow company standards of communication and delegate tasks to appropriate team members.

•   Be detailed-oriented and highly organized.

•   Follow up on completed job tasks in a timely manner.

•   Assist the owner experience team as necessary.

•   Become familiar with the properties in the company portfolio.

•   Ability to deal with difficult clients and maintain composure under pressure.

•   Assist with coordinating vendors and/or other departments

•   Assist with invoicing and owner statement charges

•   Other duties as assigned.

Key Competencies

•   Organized and detail oriented – takes the time to ensure the job is completed and correct.

•   Strong Project Management skills

•   Auditing - willing to audit and be audited.

•   Communication – able to effectively communicate with homeowners and staff.

•   Adaptable and flexible – enjoys doing work that may require frequent shifts in direction.

•   Solution oriented – collect and analyze information, problem-solve and improve efficiency.

•   Reliability – is dependable, consistent and does not have attendance issues.

•   Achievement oriented – enjoys seeing tasks through to completion and hitting goals.

•   Self-starter – can work autonomously and will seek out new tasks rather than waiting for an assignment.

•   Growth oriented – a strong desire to grow professionally and learn new tasks and skills.

Qualifications

Education

o   High school diploma or equivalent degree

o   Associate degree or 4 – year degree preferred. 

Skills 

o   Proficient in Microsoft Office programs including Word, Excel and Outlook

o   Multi-task and detail oriented.

o   Valid driver’s license required.

Abilities

o   Ability to effectively communicate, both orally and in writing

o   Ability to learn and use new software and tools.

o   Must have the ability to drive and have a valid driver’s license.

Experience 

o   1 years’ experience in hospitality or related field preferred

o   Education or course work may be accepted in place of professional experience.

General Requirements

o   Valid Driver’s License with Clean Driving Record

o   Has a reliable vehicle to use at work.

o   Available to work weekends and holidays. 

o   Commute to assigned offices.

Working Conditions

This position operates in a professional work environment with most of the time in the office and minimal time in the field as necessary. This position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Occasional travel to other regional offices may be required. All potential employees are required to pass a background and motor vehicle check before being hired. Candidates may not have any tattoos visible above the shoulders. Smoking/Vaping are strictly prohibited within all company work areas, managed properties, owned properties, company vehicles, and within 10 feet of all entrances, exits, accessibility ramps, windows and air-intake vents. This position requires employees to follow company dress code.

Physical requirements

This job is primarily performed at a stationary desk in an office and can be done sitting or standing and walking homes for inspection. Lifting/moving requirements are generally 25 pounds or less. There may be occasional need to crouch, stoop, bend and lift amounts greater than 25 pounds. Normal workdays are between eight and nine hours, but additional hours may be needed based on workflow.

The preceding description is not designed to be a complete list of all duties and responsibilities required of the job. The company reserves the right to modify or change the job description at any time with or without notice. Employment is “at will”, and nothing in the job description should be construed as a contract for employment for any specified period of time.