Client/Server Operations Manager jobs in Danbury, CT

Company Overview

COMPANY MISSION: To live our four core values of Building Leaders; Always Branding; Listen to Fulfill and Delight; and Creating a Fun Enthusiastic Team Environment. To always provide our brand promise of a stress-free moving or hauling experience, and always provide our clients with H.U.N.K.S. (which stands for Honest, Uniformed, Nice, Knowledgeable, Service).

COMPANY VISION: To be the largest, most popular employer of a collegiate workforce and a Launchpad of business ownership, bringing back the American Dream to college students and their parents.

Core Values:

Building Leaders, Listen, fulfill and delight, Always Branding, Create a Fun Enthusiastic team environment.

Job Summary

• We are seeking a driven individual that is motivated by client satisfaction and continued success. College Hunks Franchising is looking for a dynamic individual to fill our Operations Manager role. The ideal candidate will embody College Hunks Core Values and deliver world-class customer service and continue to build a strong company culture.

Responsibilities

• 100% client amazement and loyalty
• Interact with clients in a friendly and professional manner at all times creating a memorable experience and repeat business.
• Business Operations Safety and truck safety
• Establish value and price appropriately so the client understands the value they received for the price they were charged.
• Managing P & L and annual budgets
• Utilize systematic hiring and training process.
• Conduct client estimates for Moving and Junk Removal services as needed.
• Manage staff scheduling.
• Boost team member awareness of company mission and vision to be measured by achieving team member goals.
• Run franchise operations to ensure revenue and profitability targets are met.
• Work closely with Franchise Partner to implement and build new systems and processes.
• On occasion perform junk removal jobs and moving services as well as supervise a team of truck team members. Must be strong and in good physical condition.
• Oversee employee training in areas such as sales, logistics, operations, marketing, customer service, profitability, and safety.
• Attend periodic learning and training events.
• Produce and review operational reports to make operational decisions.
• Execute monthly marketing plans.
• Energize and perform day-to-day management of moving and junk hauling operations.

Qualifications

Required Education & Experience:

• Bachelor’s Degree in Business Management preferred or equivalent/relevant on the job experience.
• 3 years’ experience managing a service industry operation preferred
• Sales, Marketing and Operations/Systems Management.
• Confident and proactive communicator; must be able to manage positive relationships with clients and team members
• Must be extremely reliable, punctual and detail-oriented.
• Must be safety and liability conscious.
• Must be excellent at multi-tasking.
• Strong written, verbal and presentation communication skills.
• Exceptional interpersonal skills and the ability to work positively/effectively with people at all levels.
• Construction background and experience with basic power tools preferred.
• Thrive in a fast-paced and growing industry.

Preferred Experience:

• 2 years’ experience managing junk or moving company operating location

E.O.E. - Benefits include a competitive starting salary, medical offered, quarterly profit share, performance-based incentives, and the opportunity to work in a Fun, Enthusiastic Team environment! Profit-sharing program to be implemented in the near future as the business continues to grow!

Benefits/Perks

• Team environment 
• If you want to be part of a growing company that focuses on helping you grow as an individual with a flexible work schedule, a relaxing work setting and the opportunity to advance quickly we want to hear from you.

Veterans are highly encouraged to apply.