Client/Server Operations Manager jobs in Youngstown, OH

Description

Job Summary: 

Responsible for determining the validity of quality functions and/or processes throughout the support functions – Customer Service, IT, Purchasing and PPIC.  Maintains the support functions’ Quality Program and accompanying documentation to appropriate standards.

Essential Duties and Responsibilities: 
 

• Primary responsibility for reviewing and auditing Quality procedures for adherence to PTC Alliance Quality System, procedures and the PTC Alliance Quality Manual.
• Provides reports to respective functions for appropriate corrective measures.
• Monitors and supports Measurement Systems for the plants.
• Assists all support departments in quality planning and implementation of quality related procedures.
• Answers technical questions raised by support functions and directs quality training for them as required.
• Reviews technical problems and procedures and recommends solutions to problems or changes in procedures.
• Reviews technical publications, articles, and abstracts to stay abreast of technical developments in industry.
• Maintains affiliations with appropriate technical and/or professional organizations or associations.  Including but not limited to ASTM, and ASNT.
• Primary responsibility for assisting outside auditors, inspectors, suppliers, and customers with respect to quality, specifications, audits and customer surveillance visits.
• Performs other duties as required.

Minimum Education and/or Experience Requirements: 

Four-year college degree or equivalent to college degree with 7 - 10 years of experience in quality administration.
 

Number of Direct Reports:  1-2                 

Job Titles of Direct Reports:  Quality Technician

Skills and Abilities: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

• Language Skills:  Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to write articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, and/or public groups.
• Mathematical Skills:  Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Reasoning Ability:  Ability to define problems, collects data, establishes facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Other Skills and Abilities:  Must be computer literate and able to work with programs such as WordPerfect, Excel, etc., and be able to learn and use HP programs such as e-mail, established programs, etc.

Certificates, Licenses, and Registrations: 

Must possess a valid driver’s license for business travel, such as, customer visits, to attend required meeting, seminars, etc.  Must be ASNT certified as Level III in at least the Ultrasonic method or readily trainable to achieve this certification.

Work Environment:  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts.  The noise level in the work environment is usually moderate.  Enters manufacturing area of plant where noise level is high.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to sit.  The employee is occasionally required to climb or balance and stoop, kneel or crouch.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
 

Qualifications