Client Service Specialist jobs in Lafayette, LA

Ameriprise Financial, LLC
Broussard, LeBlanc & Associates
A private wealth advisory practice of Ameriprise Financial Services, LLC.

Client Service Specialist

Assist financial advisors and team in managing and organizing office workflow with an emphasis on creating and delivering a unique client experience that defines and differentiates our practice. This role interacts with clients regularly and either currently holds a Series 7 or willing to work on becoming licensed.

Client Service/Business Management (80%):

· Responsible for preparing and summarizing client meetings, completing service checklist, organizing, and printing out appropriate reports, and providing follow-up. Provides necessary client follow-up from initial client appointment.

· Prepares and ensures financial advisors’ new business paperwork processes successfully, which may include preparing forms, obtaining appropriate signatures, and tracking new business.

· Complete any business passed to you from advisor including applications for new business, account maintenance, applying funds in the form of checks to appropriate accounts, and placing trades as directed from advisor.

· Calculate systematic sells/ payouts for clients and purchase amounts-based advisor recommendations.

· Make brief notes each day in Client Relationship Manager (Salesforce) concerning trades, transactions, follow up, and tasks for others.

· Assist the advisor, client service representatives, and office manager with various tasks throughout the day.

· Call clients for explanations of issues or for trade authorizations including email/letters for new applications as directed by the advisor.

· Communicate issues we have with HO to the advisor and provide feedback they can act upon.

· Assist with projects as needed or assigned by office manager and advisors.

Administrative (20%):

· Composes and responds to routine correspondence.

· Accepts and performs other duties as assigned.

Key Traits of Success: • Strong organizational and computer skills • Attention to detail and organization • Effective communication with clients and other advisors/staff • Effective and efficient time management • Polite and clear phone manner • Ability to multi-task • Ability to adhere to rules and regulations as stated and required by advisor and Ameriprise • Ability to support for compliance within the advisor’s practice • Positive attitude and sincere willingness to constantly learn and grow. Series 7 preferred, this position will require the person to be licensed.

· Calculate systematic sells/payouts for clients and purchase amounts based on advisor recommendations.

· Complete any business passed from advisor including applications for new business, account maintenance, applying funds in the form of checks to appropriate accounts, and placing trades as directed from advisor.

· Prepare correspondence for advisor signature

· Prepare for all client meetings

· Prepare charts, graphs, tables, and other visual aids to be used in implementation meetings with clients

· Review and update client information as needed for client review meetings.

· Manage and resolve complex client service problems

· Work with home office to ensure accurate account setup and resolve issue

· Execute transaction requests as directed by financial advisor(s) and associate financial advisor(s)

*Content is subject to changes and updates at the discretion of the business owners.

Job Type: Full-time

Pay: From $33,000.00 per year

Schedule:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Lafayette, LA 70503: Relocate before starting work (Required)

Work Location: In person