Client Service Specialist jobs in Orange, CA

A
Client service consultant
  • AIT - Arctic Information Technology, Inc
  • Irvine, CA FULL_TIME
  • Overview :

    JOB SUMMARY : The Client Services Consultant - Dynamics 365 Customer Engagement / Power Platform (CE / PP) role provides functional application consulting services for clients using Microsoft Dynamics 365 (D365) Customer Service, Sales, Field Service, and Power Platform (including Power BI and Power Platform) in implementations as well as post go-live environments.

    This work will include full lifecycle services, troubleshooting and resolving reported issues with configurations, data, functional software, business processes, and advanced how to questions.

    This role will also participate in providing other consulting services such as release management tasks, software quality assurance, enhancements, training, etc.

    This role must deliver excellent Client service and have strong Client relationship skills. In addition, the consultant will be part of a project team during new and existing implementations and engaged in configuration, testing, and training of D365as needed to back-fill on implementations.

    This role must deliver excellentClientservice and have strongClientrelationship skills.

    Responsibilities :

    ESSENTIAL FUNCTIONS :

    • Deliver services included in implementation and lifecycle services subscription contracts (e.g., help desk support, training sessions, quarterly enhancements, release management for recurring upgrades, regression testing, status reporting, etc.).
    • ResolveD365supportrequestsby providingsuperior supportservicesas measured by ticket quality, call quality, resolution quality and timing, and overall,Clientsatisfaction.
    • Assist with the D365 support queues and ensure tickets are moved through the support process in a timely manner and escalated when appropriate to bring to a quicker resolution.
    • Provide timely and efficient D365 configuration, testing, and training services to Clients during mission critical implementation projects and quarterly enhancements
    • Responsible for tracking all tickets along with all activities (notes, phone calls, emails) within our internal support ticketing system and constantly keeping these tickets up to date.
    • Utilize all means of support for issue resolution, including internal and external community forums, search engines, and knowledge sharing with team members, and encourage collaboration amongst peers.
    • Deliver exceptional customer service for our support offering.
    • Ensure our Service Level Agreements (SLAs) constraints are met per our support contracts.
    • Proactive communication with Clients to strengthen our partnership.
    • Maintains a high utilization percentage and achieves high Client satisfaction
    • Participate, when asked, in tasks relating to base configuration, data conversion, feature testing, solution testing, and user acceptance testing as well as development support to implementation teams.
    • Assist with end-user training for Clients in one-on-one, webinar, and classroom-style settings.
    • Perform services to add feature enhancements for specific support contracts.
    • Participate inonboardingprocessensuring a smooth transition from implementation to support.
    • Proactively work to improve existing ArcticAscend Support procedures, processes, and tools.
    • Support management with various duties.

    Qualifications : QUALIFICATIONS :

    QUALIFICATIONS :

    • Bachelor's degree in Accounting, Business, Computer Science, or related field or equivalent experience.
    • Minimum of 3 years experience with Microsoft Dynamics 365 (Sales, Customer Service, Field Service, Power Platform) or combined education and experience.
    • 3 years of industry and / or consulting experience.
    • Applicants are subject to background checks, drug testing, and government security investigations and must meet eligibility requirements related to the clearance process.
    • Valid driver's license, insurance, and reliable personal vehicle.

    WORKING ENVIRONMENT : The majority of work for this role is performed in a home office and interacts with a wide variety of people with differing functions, personalities, and abilities.

    Telecommuters are expected to have sufficient home office space that appears neat, organized, and professional when on video meetings.

    Travel is required and varies around 10%.

    PREFERENCE STATEMENT : Arctic Information Technology, Inc. grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training.

    PAY TRANSPARENCY STATEMENT : Arctic Information Technology will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

    However, employees who have access to the compensation information of the other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consent with the contractor's legal duty to furnish information.

    Arctic Information Technology Inc. is a Federal Contractor and complies with the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA).

    Arctic Information Technology, Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, disability, veteran status, and other protected characteristics.

    The EEO is the Law and the poster is available at http : / / www1.eeoc.gov / employers / upload / eeoc self print poster.

    pdf . For questions on the job posting contact (253) 344-5300.

    LI-Remote

    VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the stateThe EEO is the Law poster is available here .

    PDN-9b3ba04d-f293-4af5-9401-03cf6ac004b0

    Last updated : 2024-03-07

  • 18 Days Ago

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Client Service Representative
  • VCA Animal Hospitals
  • Irvine, CA FULL_TIME
  • Client Service RepresentativeWe are seeking an experienced Client Service Representative to join our team.At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority...
  • 19 Days Ago

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Client Service Associate
  • JPMC Candidate Experience page
  • Irvine, CA FULL_TIME
  • Be a trusted advisor to our Commercial Bank clients. Manage multiple relationships with our clients to help provide support for any issues that may arise with the use of our complex treasury and cash ...
  • 21 Days Ago

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Registered Client Service Associate
  • Morgan Stanley
  • Newport, CA FULL_TIME
  • POSITION SUMMARY: Registered Client Service Associates (CSAs) help shape the future of service by modernizing the clientexperience through an elevated standard of care. The Registered CSA assists with...
  • Just Posted

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Client service representative
  • Capital Group
  • Newport, CA FULL_TIME
  • I can succeed as a Client Services Representative at Capital Group." As one of our Client Services Representatives, you'll take high-volume inbound phone calls from shareholders, financial professiona...
  • 3 Days Ago

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Client Service Coordinator
  • Blue Moon Pilates
  • Mission Viejo, CA PART_TIME
  • Client Service Coordinator We are looking for an upbeat, positive individual who will be the first point of contact for our clients and trainers each day. Looking for part-time employee Friday's and S...
  • 3 Days Ago

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0 Client Service Specialist jobs found in Orange, CA area

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Financial Planning / Client Service Specialist
  • Shah & Associates / Ameriprise Financial
  • Chino Hills, CA
  • Job Description Job Description Our Culture: Our advisor has been listed in the Forbes Best-in-State Wealth Advisor list...
  • 3/27/2024 12:00:00 AM

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Client Service Representative (Entry Level)
  • Knox Attorney Services
  • Santa Ana, CA
  • Company Description Knox Attorney Service has been in business for more than 40 years as a provider of litigation suppor...
  • 3/27/2024 12:00:00 AM

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Assistant Store Leader - Visual Merchandising & Operations
  • Tapestry
  • Ontario, CA
  • Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold...
  • 3/26/2024 12:00:00 AM

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Client Service Professional
  • 1ST QUALITY TAX FOUNDATION
  • Inglewood, CA
  • Job Description Job Description Client Service Professional - Customer Service Reception - Meet &Greet Clients Answering...
  • 3/26/2024 12:00:00 AM

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Broker and Consultant Service Coordinator
  • Dental Health Services
  • Long Beach, CA
  • Job Description Job Description You will contribute to the strength of our team approach to collaborative dental health....
  • 3/25/2024 12:00:00 AM

T
Customer Service and Sales Representatives
  • True Vision Enterprises
  • Orange, CA
  • Job Description Job Description True Vision Enterprises, a highly regarded marketing and sales firm nestled in the heart...
  • 3/25/2024 12:00:00 AM

A
Customer Service Representative/ Order Processor
  • AnDek Staffing Services
  • Orange, CA
  • Job Description Job Description We are seeking a Customer Service Representative to join our team! You will be responsib...
  • 3/24/2024 12:00:00 AM

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Call Center Representative - Bilingual Spanish
  • Planned Parenthood of Orange and San Bernardino Counties
  • Orange, CA
  • Job Description Job Description Overview PPOSBC has a full-time opportunity for a Call Center Representative in Orange, ...
  • 3/24/2024 12:00:00 AM

Orange is a city located in Orange County, California. It is approximately 3 miles (4.8 kilometers) north of the county seat, Santa Ana. Orange is unusual in this region because many of the homes in its Old Town District were built before 1920. While many other cities in the region demolished such houses in the 1960s, Orange decided to preserve them. The small city of Villa Park is surrounded by the city of Orange. The population was 139,812 as of 2014. The city has a total area of 25.2 square miles (65 km2), 24.8 square miles (64 km2) of which is land and 0.4 square miles (1.0 km2) of which i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Service Specialist jobs
$49,335 to $60,970
Orange, California area prices
were up 3.0% from a year ago

Client Service Specialist in New Brighton, MN
Acts as liaison between external and internal customers so as to facilitate and maintain an efficient exchange of information regarding customer issues.
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Client Service Specialist
Manage, nurture and develop client relationships, effectively resolve client concerns and provide pro-active client support.
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Develop relationships with new potential clients and existing clients through the phone, using a professional, friendly, and courteous manner.
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