Client Service Specialist jobs in Portland, OR

Responsibilities:

• Performs cash handling functions (deposits, withdrawals, cash advances, payments, transfers, check cashing, etc.)
• Balancing cash drawer and Client Service Specialist transactions
• Learning basic knowledge of new and existing products and services
• Discuss and access customer’s financial needs to identify and offer appropriate products and services
• Secure against loss by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds
• Identify fraudulent activity
• Read, understand and follow all relevant SOP’s
• Perform and support daily tasks that maintain the integrity of the branch (balance ATM, process night drop, balance negotiable instruments, process returned mail, balance credit card machine, monitor lobby rate sheets and brochures)
• Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner.
• Provides an extraordinary customer experience
• Other tasks as assigned

All employees are responsible for internal controls in the performance of their assigned duties. Internal Control responsibilities are established in various policies, procedures, and documents, including the Code of Conduct.

Minimum Job Requirements:

• High School Diploma or GED
• Some experience in customer service preferred.
• Bilingual preferred
• Ability to work in a fast-paced, cash handling environment
• Maintain a professional demeanor at all times
• Strong organizational and time management skills
• Ability to work effectively as part of a team
• Ability to pass Client Service Specialist training programs
• Ability to develop and maintain working knowledge of Columbia Bank policies, procedures and systems
• Builds relationships with customers and internal teammates

Our Core Behaviors:

• Be Genuine. Conduct yourself in a consistent, honest and compassionate manner at all times.
• Work Ethic. Be willing to go the extra mile for the customer, whether internal or external.
• Influence. Be an active player in participating, building and contributing to service.
• Continuous Learning. Commit to gaining knowledge, skills and experience on an ongoing basis in order to better serve the customer, increase personal satisfaction and improve Columbia Bank.
• Team Play. We win together. Individuality is encouraged to advance and enrich the work of the team.
• Problem Solving. Bring creative, problem-solving mentality to every situation. See alternatives, take initiative and assume responsibility for your actions.
• Communication. Keep others informed and up-to-date. Actively listen and learn from each other.

Physical and Mental Requirements:

• Ability to perform repetitive finger, hand, and arm movements
• Ability to lift up to 15lbs.
• Ability to effectively discern information and formulate appropriate action
• Ability to reach, squat, bend, and manually manipulate standard office equipment
• Ability to drive to various locations
• Ability to think critically and provide appropriate solutions

We offer a competitive total rewards package including base salary and comprehensive benefits. The Hourly range for this role is $18.00 - $21.63, and the pay rate for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.

We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Notice to Agency and Search Firm Representatives:

We do not accept unsolicited resumes from agencies and/or search firms. Agencies must obtain advance written approval from Columbia Bank’s Talent Acquisition team to submit resumes, and then only in conjunction with a valid fully-executed written requisition contract for service and in response to a specific job opening. Resumes submitted to any Columbia Bank employee by a third party agency and/or search firm without a valid written and signed requisition search agreement, will become the sole property of Columbia Bank. Columbia Bank will not pay a fee to any Agency that does not have such agreement in place. No employee outside of Columbia Bank’s Talent Acquisition team has the authority to enter into a requisition search agreement.