Client Services Analyst jobs in Pensacola, FL

Job Overview
We are seeking a dedicated and proactive Client Services Associate to join our team. In this role, you will be the primary point of contact for our clients, ensuring their needs are met and providing exceptional customer service. You will utilize your strong communication skills to effectively market our services, manage client accounts, and analyze customer feedback to enhance their experience. This position is ideal for individuals with a background in financial services or SaaS who are passionate about delivering high-quality service.

Duties

• Serve as the main liaison between clients and the company, addressing inquiries and resolving issues promptly.
• Communicate effectively with clients to understand their needs and provide tailored solutions.
• Utilize Salesforce to manage client accounts, track interactions, and maintain accurate records.
• Analyze client feedback and market trends to identify opportunities for improvement and growth.
• Collaborate with the sales team to support account management efforts and drive client satisfaction.
• Assist in project management tasks related to client onboarding and service delivery.
• Conduct regular follow-ups with clients to ensure ongoing satisfaction and retention.

Qualifications

• Proven experience in customer service or account management, preferably within financial services or SaaS industries.
• Strong communication skills with the ability to articulate ideas clearly and effectively.
• Familiarity with Salesforce or similar CRM software is highly desirable.
• Ability to analyze data and market trends to make informed decisions.
• Excellent organizational skills with a keen attention to detail in project management tasks.
• A proactive approach to problem-solving and a commitment to delivering exceptional client experiences.

Join our team as a Client Services Associate where your contributions will directly impact our clients' success!

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)

Schedule:

• Monday to Friday

Experience:

• Account management: 1 year (Required)

Ability to Commute:

• Panama City, FL 32405 (Preferred)

Ability to Relocate:

• Panama City, FL 32405: Relocate before starting work (Required)

Work Location: In person