Client Services Director jobs in Ann Arbor, MI

Who We Are

It is the mission of Bank of Ann Arbor to be a dynamic, growing and sustainable community bank that is the premier financial institution within the markets it operates; it will be owned by individuals in its markets, managed locally, and responsive to the needs of its communities. The Bank will serve and partner with its customers and communities to achieve their financial goals through high quality products delivered by energized employees and through community service comprised of donations, time, and leadership. Our employees are valued and will work in a culture that invests in their development and rewards their positive contributions.

Bank of Ann Arbor, a local community bank with a collaborative culture, deeply invests in its areas of operation. From putting on the free Sonic Lunch concert series to handling banking needs with all the positivity humanly possible, we strive to develop meaningful relationships in and outside of its business.

Who You Are

As the voice of our Bank to our clients, it is critical that you are friendly, engaging and patient as you support our various clients needs. You will consistently facilitate positive contact and communications between customers and bank staff generally providing a higher level of customer support on a specific product or service. Additionally, you will perform various administrative duties for the branch including incoming and outgoing mail and answering phones

Your Role

• Answers incoming phone calls, transfers calls, and takes messages when necessary utilizing communication equipment, including multi-line telephone system and electronic call management system.
• Responds to customer questions and provides general information on banking services and policies.
• Assist with website, mobile, and online banking questions as needed
• Follows up on minor customer issues.
• Processes and distributes incoming mail; prepares outgoing mail for pickup.
• Performs clerical and administrative services for branch staff as needed.

Your Knowledge and Experience

• High School Diploma required.
• 1 years of clerical experience required.
• Excellent communication and interpersonal skills.
• Ability to promote a positive image of the bank.
• Ability to type at least 50 words per minute.
• Proficient with Microsoft Office Suite or similar software.
• Consistently maintain professionalism and tact in stressful situations.
• Excellent customer service skills and proven ability to handle most customer service inquires and diffuse difficult customer situations independently.

Soft Skills

• Technical aptitude in computer software programs
• Accuracy and thoroughness
• Consistency and reliability
• Receptive listener and good communicator
• Ability to work independently
• Proven excellent verbal/written communication and interpersonal skills.
• Ability to maintain the confidentiality of credit and customer information.

Functional Skills

• Functional/technical learning
• Basic understanding of risk & controls
• Detail-oriented
• Service level driven
• Understands business process

Physical Demands and Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, typing or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.

What We Offer

A great place to work! At Bank of Ann Arbor, we help our clients succeed financially. We serve our clients with a purpose and a passion, and our talented team delivers uncompromised value with every interaction.

We inspire fresh ideas, bold creativity, and outside-the-box ingenuity by asking, “How can we do banking differently?” We celebrate individual achievement and excellence with proud recognition and upward opportunity.

We work together in a spirit of “together we can” teamwork, mutual respect, and a unified effort to reach common goals. We work hard but we are fortunate to do it in an atmosphere that’s upbeat and fun. We live our passionate community commitment to strengthen, educate, and elevate the prosperity of the communities we’re proud to call home. Our culture has also been positively influenced by our nationally recognized wellness program. Crain's Detroit Business magazine included Bank of Ann Arbor on its list of Healthiest Employers in Southeast Michigan.

If you like to work with passion and purpose, collaborate, elevate, and celebrate, Bank of Ann Arbor is the place for you. We don’t call ourselves the World’s Best Bankers for nothing. We are the leaders and best at what we do.

Bank of Ann Arbor is one of the nation’s best financial institutions, serving the South East Michigan area for over 25 years.

Comprehensive benefits package to include Medical & Prescription, Dental, Vision, Competitive 401K with match, PTO, Wellness program, Free Banking Products and Dog Days!