Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Director of Client Services
NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.
Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.
Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.
We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.
Job Summary:
As a Client Services Director, you will work in a leadership role and support our Client Services Leadership in managing the department. You should be an energetic, smart, and hardworking person to assist with strategic initiatives and organization of the department. Day-to-day functions require managing a group of high-profile clients while managing managers and coordinators. You will be responsible for client implementation projects and will demonstrate complex decision making abilities on behalf of our company and clients. You will work to resolve problems and ensure that products are delivered timely and as expected, so high attention to detail and ingenuity is a must. You will carry departmental responsibilities in addition to your client-facing role. This is a hands-on leadership role where polish and executive presence are vital. This position may require limited travel.
Key Responsibilities:
Qualifications:
We offer a competitive salary, comprehensive benefits package, and a dynamic work environment. If you have the qualifications and a passion for creating solutions, driving innovation and focusing on customer delight and success as your end goal, we invite you to apply for this exciting opportunity today at NationsBenefits.com
NationsBenefits is an Equal Opportunity Employer