Client Services Director jobs in Washington
Client Services Director directs and oversees the implementation operations of an organization. Oversees a team responsible for installing and deploying technical systems, software, hardware, or solutions. Being an Client Services Director implements policies and creates procedures to ensure consistency and high-quality work. Ensures that the timelines, planning, scoping, and cost estimates support successful projects that meet the needs of the client organization. Additionally, Client Services Director tracks implementation timeliness and client issues and develops solutions to implementation problems or challenges. Develops team skills and expertise with coaching and training activities. Requires a bachelor's degree in area of technical specialty. Typically reports to senior management. The Client Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be an Client Services Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Client Services Director jobs
Associate Director, Client Services
- dentsu
-
Vancouver, WA
FULL_TIME
- Company DescriptionMerkle | Cardinal Path empowers brands to harness their data and activate against it in pursuit of their business goals. Our passionate experts act as an extension of our clients’ teams, leveraging their deep knowledge to help brands maximize media and technology on the path toward digital transformation.Job DescriptionThe purpose of this role is to own and be accountable for the day-to-day client relationship and all elements of the account including, implementation of the strategic vision for the client, delivery against setting and achieving the annual financial targets, while building a trusted relationship with multiple key client stakeholders.The Associate Director of Client Services will provide strategic oversight and organic revenue growth on a book of client businesses. Their primary KPI will be achieving organic growth targets and ensuring high client satisfaction. A successful Associate Director must be an excellent communicator and possess the ability to work and lead a distributed team with responsibility for client service and business growth. They must be comfortable actively mining for new organic revenue opportunities either within existing client businesses or with new clients. They must possess above average active listening skills to understand client needs and translate those needs to business growth opportunities. They will have expertise in all digital media and marketing principles and apply them to defining, planning and executing against client objectives. An effective Associate Director must also have a strong aptitude for team mentorship.Responsibilities: Owns client relationships with existing clients and stakeholders, responsible for overall client satisfactionSets the strategic tone, direction and supervision for Merkle Cardinal Path clients. This includes overseeing client needs, staffing, strategy, quality of work, and budgeting; clearly identifying and communicating client’s business strategy and needs cross-functionally within Merkle Cardinal Path.Supports the creation and execution of a yearly and/or quarterly sales plan and is accountable for driving actions and outcomes to grow client’s business.Develops a revenue for clients through incremental and new opportunities rooted in a deep understanding of Merkle Cardinal Path and broader Merkle products and services coupled with research of clients’ business.Accountable for total growth of clients including renewals and net new business on existing client accounts.Leads strategic conversations to establish long-term relationships with clients.Optimizes the drivers of direct sales, including team, technology, spend and programs, to achieve predictability, cost-efficiency, and scale. This will include the development and monitoring of key historical business metrics, as well as quarterly and annual forecasts that will both be used to manage the business.Ensures and oversees that excellent relationships are maintained and enhanced with appropriate staff at client organizations to achieve continually high levels of customer satisfaction.Supports and mentors the wider Client Services team to ensure quality execution that drives toward client’s business objectives and key metrics.Works with cross-functional Merkle Cardinal Path teams to execute account plans, meet plan deadlines, customer expectations, and program milestones.Drives growth for Merkle Cardinal Path within Merkle and denstu by partnering with said partners and identifying organic business opportunities for all parties.Build best-practice processes and systems to scale up the account teams, enable them to better serve client needs, and increase opportunities for account growth.Enhances staff accomplishments and competence by planning delivery of solutions; answers technical and procedural questions for less experienced team members; teaches improved processes; mentors other team members.Works closely with the Senior Client Leadership team to align with MCP’s performance and organic growth objectives, as well as reporting against targets.Actively participates and develops new and existing accounts, generates sales quotes, and handles customer inquiries to help service customers and grow business.Oversee client communications and negotiations, provide senior level client management support, and nurture client relationships.Leads and resolves complex client problems or disputes in a professional manner.Grows existing accounts and assists in the development of sales opportunities.Works effectively with others in a team-based environment to accomplish organizational goals and to identify and resolve problems.Travels on an as-needed basis to grow client relationships, travel will fluctuate with activity and opportunity and at times the requirement will be greaterContributes to new business RFPs and pitches.Sells new service offerings with the goal of creating recurring revenue accounts and identify new growth opportunities for the long-term.Promotes the mission and values of the organization both internally and externally. Qualifications8 years prior experience in customer facing roles.Proven experience in a leadership sales role identifying, nurturing, and closing sales deals.Outstanding client services skills including relationship building, managing, cross team and agency relationships, strategic planning, account planning, & forecastingExcellent communication skills and the ability to anticipate the needs of customers.Must demonstrate strong analytical and strategic thinking skills.Possess strong problem solving skills and the ability to make sound judgment calls.Superior organizational and time management skills.Knowledge of customer service programs and databases, or the ability to learn new software quickly.Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience.Proven experience working with $2MM accounts; including case studies highlighting the growth of accounts that you have managed.Experience managing profitable budgets, meeting deadlines and managing teams.Experience working with international client accounts is a plus.Excellent verbal, written and communication skills with experience creating clear, concise, professional documents and presentations.Excellent storyteller.Additional InformationThe salary range for this position is $110-$125K. Actual salary within the salary range will be based on a variety of factors including relevant experience, knowledge, and skills. A range of medical, dental, RRSP, paid time off, and/or other benefits also are available to all permanent employees.#LI-JG1We know through experience that different ideas, perspectives and backgrounds foster a stronger and more creative work environment that delivers better business results. We strive to create workplaces that reflect the clients we serve and where everyone feels empowered to bring their full, authentic selves to work. We are committed to working with our candidates from all ability levels throughout the recruitment process to ensure that they have what they need to be at their best. If you need accommodation during the application or interview process, please contact [email protected] or to begin a conversation about your individual accessibility needs throughout the hiring process.
- 1 Month Ago
Client Services Director (Remote Eligible)
- Smartsheet
-
Bellevue, WA
FULL_TIME
- Smartsheet is looking for an experienced Client Services Director, who will be responsible for selling the Smartsheet Professional Services portfolio, both independently and working closely alongside ...
- 1 Month Ago
Client Services Coordinator- Aberdeen
- Community Integrated Health Services
-
Aberdeen, WA
FULL_TIME
- Job Details Level Entry Job Location FACT Office Aberdeen - Aberdeen, WA Position Type Full Time Education Level High School Salary Range $20.19 - $25.48 Hourly Job Shift Day Job Category Health Care ...
- 25 Days Ago
Client Services Coordinator- Centralia
- Community Integrated Health Services
-
Centralia, WA
FULL_TIME
- Job Details Level Entry Job Location FACT Office Centralia - Centralia, WA Position Type Full Time Education Level High School Salary Range $20.19 - $25.48 Hourly Job Shift Day Job Category Health Car...
- 28 Days Ago
Financial Services - Client Services Specialist
- Pure Financial Advisors, LLC
-
Mercer Island, WA
FULL_TIME
- Client Services plays a crucial role in ensuring client satisfaction and driving business growth. We are looking for candidates that will help us further our mission of providing financial education a...
- 17 Days Ago
Client Services Specialist
- Pure Financial Advisors, Inc.
-
Seattle, WA
FULL_TIME
- Client Services plays a crucial role in ensuring client satisfaction and driving business growth. We are looking for candidates that will help us further our mission of providing financial education a...
- 15 Days Ago
Client Services Director jobs at Popular Companies
Client Services Director
- Amy Cell Talent
-
Troy, MI
- Job Description Job Description Are you a teambuilder that thrives on delighting the customer and growing revenue? Keep ...
- 4/23/2024 12:00:00 AM
Client Services Director
- Everything But The House
-
Cincinnati, OH
- Job Description Job Description OUR STORY AND HOW YOU CAN HELP CONTRIBUTE Everything But The House (EBTH) is a revolutio...
- 4/23/2024 12:00:00 AM
Dynamic Client Services Director
- Visiting Angels of Jenkintown
-
Jenkintown, PA
- Job Description Job Description Director- Client Services Management Job Description POSITION PURPOSE: Visiting Angels -...
- 4/23/2024 12:00:00 AM
Client Services Director (US)
- Cognite
-
Boston, MA
- Hybrid within the Boston/Cambridge area. In a fast-changing world in which our clients seek to deliver life-changing med...
- 4/22/2024 12:00:00 AM
Client Services Director
- Amy Cell Talent
-
Troy, MI
- Are you a teambuilder that thrives on delighting the customer and growing revenue? Keep reading! About Us E7 Solutions i...
- 4/21/2024 12:00:00 AM
Client Services Director (US)
- Cognite
-
Boston, MA
- Hybrid within the Boston/Cambridge area. In a fast-changing world in which our clients seek to deliver life-changing med...
- 4/21/2024 12:00:00 AM
Client Services Director
- Hawaii Estate Law and Planning
-
Honolulu, HI
- Job Description Job Description We are searching for a sharp, detail-oriented, organized, and polished professional to b...
- 4/20/2024 12:00:00 AM
Director of Client Services
- Griffin Resources
-
Wakefield, MA
- The Role Griffin Resources is recruiting on behalf of an Accounting Firm located in Boston, MA. The Client Accounting an...
- 4/19/2024 12:00:00 AM
About Washington
Washington (/ˈwɒʃɪŋtən/), officially the State of Washington, is a state in the Pacific Northwest region of the United States. Washington is the northwestern-most state of the contiguous United States. It borders Idaho to the east, bounded mostly by the meridian running north from the confluence of the Snake River and Clearwater River (about 116°57' west), except for the southernmost section where the border follows the Snake River. Oregon is to the south, with the Columbia River forming the western part and the 46th parallel forming the eastern part of the Oregon-Washington border. To the wes...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Client Services Director jobs
$197,465 to $291,735
Most Popular Cities in Washington for Client Services Director Jobs
What does a Client Services Director do?
Client Services Director in Bakersfield, CA
The team is split between client facing-account teams, technical services teams who build out and QA all campaigns and then our designers who make everything look beautiful.
January 31, 2020
Client Services Director in Mcallen, TX
Based on our compensation data, the estimated salary potential for Client Services Director will increase 16 % over 5 years.
February 01, 2020
Client Services Director in Kennewick, WA
Entral Employment are delighted to be working alongside a repeat award-winning digital agency as they look to strengthen their client services team, with the appointment of a Digital Account Director.
December 11, 2019