Client Services Representative (Banking) jobs in Baltimore, MD

Client Services Representative (Banking) acts as the customer's go-to banking resource to deliver in-branch services, referrals, and product information, resulting in enhanced satisfaction and broadened customer relationships. Identifies customer needs and uses current knowledge of all bank products and services to explain, promote, and cross-sell products and services. Being a Client Services Representative (Banking) processes basic branch service transactions and refers customers to the right resource to facilitate other banking requests. Provides research and solutions to account issues, answers to customer inquiries, and education and training on banking self-service technology. Additionally, Client Services Representative (Banking) requires a high school diploma. Typically reports to a supervisor. The Client Services Representative (Banking) works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Client Services Representative (Banking) typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Banking Client Service Representative
  • Sparks Group
  • Columbia, MD FULL_TIME
  • Job Summary/Company: Our client, a long-standing regional bank, is looking for customer-oriented and motivated Client Service Specialists to join its team. These people will be responsible for handling general servicing requests involving: deposit accounts, loan accounts, debit cards, online/mobile banking password resets (retail and business), and online navigational support (website, online banking, and retail mobile banking).

    Full vaccination against COVID-19 is required for this position.

    Responsibilities:
    • Represents the Bank to clients in a courteous, professional manner, and provides prompt, efficient, and accurate service by phone, mail, and/or e-mail/secure message.
    • Answers questions and solves routine problems for clients concerning all services provided by the Bank by listening to problems, researching and collecting data, securing answers, and reporting results to the client in a timely manner.
    • Facilitates opening and services all deposit accounts products identifying needs and making recommendations that meet the client’s and the bank’s financial goals.
    • Acts as point of contact for digital services users including PC, web, mobile, and telephone banking products. Maintains knowledge on setup and use of these products.
    • Troubleshoots connectivity problems as well as service problems and escalates unusual situations to appropriate team member.
    • Provides client support for card inquiries that require specific research in separate systems.  Troubleshoots service problems and refers unusual situations to appropriate team member or supervisor. Identifies unauthorized card activity and initiates affidavits.
    Qualifications/Background Profile:
    • Minimum 12 months of work experience in retail banking or customer service/Contact Center required.
    • Must be able to operate a personal computer, mobile device, and Contact Center Software.  Knowledge of standard Microsoft Office and windows-based office software is expected.
    • Must have remarkable telephone and written communication skills; attention to detail; strong organization skills; and negotiation/sales skills and/or aptitude.

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    This job is In-Person.

    Download the Sparks Group mobile app from Apple App Store or Google Play.

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    Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

     


    About the Company:
    Sparks Group


    Bringing the Best People and the Best Companies Together Since 1970.

    Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.

    Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.



    Company Size:
    50 to 99 employees


    Industry:
    Staffing/Employment Agencies


    Founded:
    1970


    Website:
    https://www.sparksgroupinc.com


  • 1 Month Ago

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Client Services Representative -GM
  • BSC America
  • Belcamp, MD FULL_TIME
  • Location: Belcamp, MD ** New Hire Signing Bonus after 120 Days!!!** Immediate opening for a full time Client Services Representative for our GM Department. Ideal candidate should possess excellent ver...
  • 1 Month Ago

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Fully Remote - Client Services Representative
  • Global Elite Texas
  • Columbia, MD OTHER
  • Our company has moved to 100% virtual, work-from-home positions. This position allows you to build your career around your life, rather than being forced to build your life around your career!We're lo...
  • Just Posted

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100% Work From Home - Client Services Representative
  • Global Elite Texas
  • Parkville, MD FULL_TIME
  • Our company has moved to 100% virtual, work-from-home positions. This position allows you to build your career around your life, rather than being forced to build your life around your career!We're lo...
  • 11 Days Ago

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Maintenance Technician
  • Envolve Client Services Group LLC
  • Baltimore, MD FULL_TIME
  • Envolve Client Services Group owns and professionally manages apartment communities located throughout the southeastern United States. We are a company whose success is measured by our residents' sati...
  • 1 Month Ago

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Client Services
  • VCA Animal Hospitals
  • Columbia, MD FULL_TIME
  • JOIN OUR TEAM!Are you looking to be a part of an inclusive and supportive hospital team that has the resources to push your career forward? If so, we would love to connect with you! VCA Columbia Anima...
  • 5 Days Ago

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0 Client Services Representative (Banking) jobs found in Baltimore, MD area

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Client Service Representative
  • Ethos Veterinary Health
  • Columbia, MD
  • The Pet+ E.R in Columbia, MD is hiring a full- time Client Service Representative to join our outstanding team! About Us...
  • 3/28/2024 12:00:00 AM

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Client Services Associate
  • GemHarvest Executive Recruiting
  • Client Service Associate Multi-Billion Independent Wealth Management Firm Arlington, VA Overview Multi-Billion dollar In...
  • 3/27/2024 12:00:00 AM

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Veterinary Client Service Representative
  • Anne Arundel Veterinary Emergency Clinic, Inc.
  • Annapolis, MD
  • **Veterinary Client Service Representative** Client Service Team Annapolis, Maryland Minimum Experience **Mid-level** Co...
  • 3/27/2024 12:00:00 AM

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Title Company Client Services Representative
  • Closeline Settlements
  • Rockville, MD
  • Job Description Job Description We have an opening for an experienced title client services representative to work in ou...
  • 3/27/2024 12:00:00 AM

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Client Service Associate (Remote)
  • N&A Enterprises and Solutions
  • Baltimore, MD
  • A client Service Associate is responsible for managing and maintaining relationships with travel clients, ensuring their...
  • 3/26/2024 12:00:00 AM

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Fully Remote - Client Services Representative
  • Globe Life: AO
  • Bowie, MD
  • Our company has moved to 100% virtual, work-from-home positions. This position allows you to build your career around yo...
  • 3/25/2024 12:00:00 AM

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Senior Client Services Associate - Wealth Management
  • Simplex
  • McLean, VA
  • Job Description Job Description This role will be a hybrid position 3 days in and 2 days work from home and will involve...
  • 3/25/2024 12:00:00 AM

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Client Services Associate
  • DSPolitical
  • Washington, DC
  • We're looking for an ambitious candidate to work in DSPolitical's Client Services team! As a Client Services Associate, ...
  • 3/24/2024 12:00:00 AM

Baltimore (/ˈbɔːltɪmɔːr/) is the largest city in the state of Maryland within the United States. Baltimore was established by the Constitution of Maryland as an independent city in 1729. With a population of 611,648 in 2017, Baltimore is the largest such independent city in the United States. As of 2017[update], the population of the Baltimore metropolitan area was estimated to be just under 2.808 million, making it the 20th largest metropolitan area in the country. Baltimore is located about 40 miles (60 km) northeast of Washington, D.C., making it a principal city in the Washington-Baltimo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Representative (Banking) jobs
$40,868 to $54,327
Baltimore, Maryland area prices
were up 1.5% from a year ago