Client Services Representative (Banking) jobs in Eugene, OR

Department: Client Services
Reports To: Client Services Manager
Position Type: 1.0 FTE, 40 hours/week, nonexempt

Hiring Bonus: $1,500

Eligible for Full-time benefits.

Application Instructions: All applicants must submit a complete Job Application, Supplemental Questions, and resume via the Job Portal to be considered.

Position Summary

The Client Services Administrative Assistant performs administrative tasks necessary for the continuing of care coordination, however does not directly participate in care coordination. This position is responsible for completing daily tasks assigned by managers, keeping ongoing assignments updated, and recognizing the need for further assistance in the Client Services Program.

Essential Functions and Responsibilities

Maintain up-to-date HIV knowledge

Manage client files

Maintain up-to-date and accurate client records, including CAREWare

Calling clients to remind them of upcoming dates to remember

Assisting in creating and editing program forms and documents

Participate in required training pertaining to case management

Participate and take notes in necessary meetings

Assist Client Services Management team with all necessary reports and meeting scheduling

Participate in agency teams

Managing closed and archive files

Comply with all applicable standards, guidelines, laws & administrative rules

Other duties as defined by Director and Ryan White Principles and Standard

Required Qualifications

Minimum 1 year of administrative work or related experience

Team player who is self-motivated, high-energy, and enthusiastic.

Ability to work in busy and dynamic environment.

Ability to schedule for several staff members, both on site and off site.

Ability to communicate effectively verbally and written with client, staff and partners.

Ability to work with diverse populations.

Excellent problem solving and organizational skills.

Excellent writing skills.

Experience with chart notes and file maintenance.

Experience with data entry and data quality.

Computer skills, including Access, Excel and Word.

Good follow through and task management skills.

TB test (provided at agency).

Flexible hours required, including some evenings and weekends.

Ability to pass agency criminal background check.

Valid Oregon Driver’s license, driving record sufficient to be covered by agency auto insurance policy, ability to transport self to job-related events, meetings, and locations.

COVID-19 Vaccine: HIV Alliance is a healthcare facility and requires all employees to be fully-vaccinated for COVID-19.

Physical Demands

While performing the duties of this job, the employee is required

The physical demands described above here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Working conditions, Travel and Environment

The duties of this job require individuals be able to work in non-traditional and community-based settings

The duties of this job require regular attendance

Travel to other locations as necessary to complete essential job functions

HIV Alliance prohibits discrimination based on race, color, religion, national origin, ancestry, citizenship status, physical or mental disability, age, sex, sexual/affectional orientation, gender identity, gender expression, marital or partnership status, veteran status, political affiliation or belief, genetic information, HIV antibody status or any other factor protected by law or association with any of these classes, in its services, employment, or use of volunteers.

HIV Alliance is a community united to stop the spread of the HIV epidemic. We strive to create an environment where everyone is empowered to reach their full potential. We value the diverse perspectives that each of us brings to this work, understanding the influences of culture, race, color, religion, national origin, ancestry, citizenship status, physical or mental disability, age, sex, sexual/affectional orientation, gender identity, gender expression, marital or partnership status, veteran status, political affiliation or belief, genetic information and HIV status in shaping our life experiences. We pledge to listen and ask questions before making judgments, and to continue to educate ourselves and each other. We recognize that we will only be successful against the HIV epidemic in a culture where oppression is not tolerated.