Client Services Representative (Banking) jobs in Lawrence, MA

This job in a nutshell

We live in a fast changing world, full of challenges and opportunities. To succeed as a business, it's crucial to react swiftly to these changes.

Join the BDO family, a worldwide consulting firm where you can bring your own personality into your job! We help organisations grow sustainably with our expertise in audit & assurance, tax & legal, advisory and accountancy.

Your well-being and development are just as important to us as the personal, hands-on advice and pragmatic solutions we offer our clients. Because if you grow, so do we and so do our clients. That is why our slogan is 'Let's Grow Together'!

What will you be doing?

As part of BDO’s advisory department, the Strategy & Transformation Team pursues the mission of helping our clients in various sectors to work more (cost-)efficiently, client-focused, people-centric and results-driven.

We're looking for a Banking Transformation Manager to join our team and help us deliver exceptional value to our clients. As an ideal candidate you have 5 to 8 years of relevant experience and knowledge in open banking to open finance landscape, PSD2 and its amendments, and PSD3. You are able to do gap analysis and make banks ready for PSD3, as well as have knowledge about FIDA in terms of open finance.

What will you be doing?

• Conduct gap analysis and prepare financial institutions for PSD3
• Provide expertise and knowledge in open banking to open finance landscape, PSD2 and its amendments, and FIDA regulation in terms of open finance
• Develop innovative strategies and solutions to help financial institutions transition to digital, cashless future
• Provide insight on trends and experience with instant payments and payment engines
• Adopt new payment methods (EPI) and prepare financial institutions for the digital euro
• service offerings to compete and collaborate with fintechs
• Lead projects and change management activities
• Provide guidance and mentorship to junior consultants on the assignments
• Work collaboratively with clients to identify and analyse complex business challenges and opportunities
• Stay up-to-date with emerging technologies and industry trends
• Conduct API integration and cloud computing
• Utilise DevOps and Agile methodologies to develop solutions
• Apply machine learning and artificial intelligence to financial data
• Incorporate robotic process automation into operational processes
• Explore blockchain technology and its impact on financial institutions
• Ensure cybersecurity measures are in place to protect sensitive data
• Analyse data using data analytics and data visualisation tools
• … and many more exciting things!

We believe that working closely with our clients, integrating our approach with their team, and customising interventions to their needs, ensures an optimal client experience.

What do you bring to the table?

This job is definitely for you if you ...

• Have 5 to 8 years of relevant experience in banking, consulting, or related industry
• Possess strong knowledge and experience in open banking to open finance landscape, PSD2 and its amendments, and PSD3
• Have experience in conducting gap analysis and making banks ready for PSD3
• Have strong knowledge and experience in FIDA regulation in terms of open finance and its impact on financial institutions
• Gathered experience with the future of digital, cashless future, and trends in instant payments and payment engines
• Have knowledge of new payment methods (EPI) and preparing financial institutions for the digital euro
• Possess strong analytical and problem-solving skills
• Have excellent written and verbal communication skills
• Can work collaboratively with clients and internal teams
• Have strong leadership and project management skills

You have Dutch or French as your native language, have very good proficiency in the other and are fluent in English..

What do we bring to the table?

• Culture: you will join a family of experts who encourage respect, diversity and teamwork. You work in an open culture, so feel free to talk to anyone, at any level.
• Development: you set the direction of your career, and we support you where necessary. Our BDO Academy provides a whole range of training courses to help you. 
• Impact: from day 1 you will be given responsibility, with support from your team.
• Network: you can work on different projects and clients, across business practices.
• Flexibility: you choose where you work with flexible working hours.
• Wellbeing: your physical and mental health is important to us.
• Salary: you receive a competitive salary package with interesting benefits.
• Sustainability: you work within a company with an integrated sustainability policy.

Did you nod enthusiastically when you read through the job description? Then send us your CV right away! May we soon welcome you as a new colleague!