Client Services Representative (Banking) jobs in Peoria, IL

Description

Peoria Area Veterinary Group is seeking an empathetic and customer service-focused professional to join our growing family as a Client Care Representative .

Our progressive, multi-doctor practice has served the Peoria area since 2007. At Peoria Area Veterinary Group, ourveterinary team is dedicated and well-trained, with a focus on client education to enhance the well-being of their furry family members.

Being a Client Care Representative in a veterinary office takes a special person who loves helping humans and animals alike.

You ensure our clients feel welcome, safe, and comfortable and are the first and last impression of our hospital. Our Client Care Representatives are invaluable hospital team members, and we treat them that way.

This is a full-time position (35-40 hours per week). Schedule : 4-day work week : 7 : 15am to 5 : 00pm with rotating Saturdays.

Essential Functions and Responsibilities :

• Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
• Admit patients : ensuring that the patient is weighed, and all information is current
• Schedule and confirm appointments, record keeping, and organization, and provide estimates and invoices for payment
• Process financial transactions accurately
• Respond with compassion and empathy in stressful and emotional situations
• Maintain a clean, stocked lobby and front office area
• Educate clients on wellness plans, food, and products sold in the waiting room
• Communicate effectively and efficiently with the Nursing and Vet Team
• Perform opening and closing procedures, end-of-day reports, and deposits
• Data Entry : records, client questionnaires, referral information, etc.
• Distribute mail
• Ensure that referral letters and lab results go to the corresponding veterinarians
• Opportunities to learn Veterinary Assistant skills if desired

Skills and Qualifications :

• One year minimum experience in a veterinary practice preferred but not required
• Minimum two years of customer service experience required (retail, food and beverage, etc.)
• Familiarity with Avimark hospital software preferred
• Computer experience (email usage, word / excel) required for using front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)
• Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal
• Knowledge of veterinary terminology, situational understanding and being able to communicate these situations with clients and the veterinary team successfully.
• Ability to determine the difference between an emergency and a routine office visit
• Excellent communication skills with clients and team members
• Proficient with time management, ability to problem solve, learn, and handle multiple tasks
• Enthusiastic team player with a patient, friendly, and positive professional attitude

Benefits and Perks :

• Mental Health and Wellness Support including :
• Free access to counseling
• Meditation and mindfulness programs
• Well-being ambassadors
• A collaborative, cohesive culture where both professional and personal wins are celebrated
• Growth Opportunities - Advancement opportunities including leadership roles
• Opportunity for Fear Free certification and Recover CPR training
• Short Term Disability paid for by employer
• Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
• 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
• UMR Insurance Plans with multiple options including vision and dental careplans
• Flexible Spending Account or Health Savings Account options
• Long Term Disability option
• Progyny-Fertility and Family Building Support (up to $10,000)
• Team Member Discounts for Pet Care
• Generous paid time off plus 6 paid holidays a year
• Consistent schedule that allows for a healthy work / life balance

Come thrive in an environment that encourages learning and continued growth within the profession and become the bridge between pet owners and patient care!

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients.

Last updated : 2024-04-06