Client Services Representative (Banking) jobs in Weirton, WV

Client Services Representative (Banking) acts as the customer's go-to banking resource to deliver in-branch services, referrals, and product information, resulting in enhanced satisfaction and broadened customer relationships. Identifies customer needs and uses current knowledge of all bank products and services to explain, promote, and cross-sell products and services. Being a Client Services Representative (Banking) processes basic branch service transactions and refers customers to the right resource to facilitate other banking requests. Provides research and solutions to account issues, answers to customer inquiries, and education and training on banking self-service technology. Additionally, Client Services Representative (Banking) requires a high school diploma. Typically reports to a supervisor. The Client Services Representative (Banking) works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Client Services Representative (Banking) typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

Q
Client Services Representative II
  • Quest Diagnostics
  • Pittsburgh, PA FULL_TIME
  • Overview

    Client Services Representative II - Pittsburgh, PA - Monday to Friday

     

    Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner. 

    Responsibilities

    • Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously. 
    • Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately. 
    • Research and resolve more complex customer issues, including those referred by CSR I and Assistants. 
    • Complete all required documentation associated with the handling of calls and maintain complete and accurate records. 
    • Report priority and critical results to clients following established procedures for reporting and documentation. Follow all policies with regard to follow-up and shift change hand-off of information. 
    • Report TNPs to clients by phone and process when contact is complete. 
    • Report laboratory results to clients and patients using established protocols.  
    • Follow through in a timely manner to resolve all issues and concerns. 
    • Provide education and guidance to clients about lab processes.  
    • Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures. 
    • May provide coaching and/or training to less experienced staff. 
    • Provide suggestions for process improvements to maximize quality and efficiencies in the department 
    • Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position. 

    Qualifications

    QUALIFICATIONS

    Required Work Experience:  

    Two (2) to three (3) years customer service and/or related health care experience required. 

    Preferred Work Experience:  

    Previous clinical laboratory and/or customer service in a call center environment preferred.  

    Physical and Mental Requirements:  

    • Sitting for long periods of time. 
    • Repeating motions that may include the wrists, hands and/or fingers. (Typing) 

    Knowledge:  

    • Proper telephone etiquette to handle customer inquiries 
    • Basic knowledge of operating office equipment 
    • Basic understanding of fundamental medical and laboratory terminology 
    • Understand the importance of Quality Service and how it is measured  

    Skills: 

    • Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers 
    • Proficiency in basic computer skills (Word, Excel, Outlook) 
    • Ability to multi-task and work in a fast-paced environment 
    • Strong organizational skills 
    • Ability to analyze and solve problems. 
    • Good listening skills 
    • Ability to maintain professional and tactful manner in stressful situations 
    • Ability to deal with client information in a confidential manner 

    EDUCATION High School Diploma or Equivalent(Required)LICENSECERTIFICATIONS

     

    While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

     

    2023-53339

    EEO

    Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary. 

  • 20 Days Ago

N
Client Services Representative
  • NVA
  • Monroeville, PA FULL_TIME
  • Description & Requirements We are looking for motivated individuals with a passion for excellent patient care and outstanding client communication. Responsibilities for this position include answering...
  • 9 Days Ago

E
Client Services Representative
  • Ethos Veterinary Health
  • Monroeville, PA FULL_TIME
  • Job Description We are looking for motivated individuals with a passion for excellent patient care and outstanding client communication. Responsibilities for this position include answering phones cal...
  • 10 Days Ago

N
Client Services Representative
  • NVA
  • Pittsburgh, PA FULL_TIME
  • Description & Requirements East End Veterinary Medical Centre located in Shadyside is looking to expand our reception staff. Our multi-doctor, busy practice is looking for a full-time high energy indi...
  • 25 Days Ago

E
Client Services Representative
  • Ethos Veterinary Health
  • Pittsburgh, PA FULL_TIME
  • Job Description East End Veterinary Medical Centre located in Shadyside is looking to expand our reception staff. Our multi-doctor, busy practice is looking for a full-time high energy individual who ...
  • 10 Days Ago

A
Client Service Representative - Cytogenomic Laboratory Services
  • Allegheny Health Network
  • Pittsburgh, PA FULL_TIME
  • Company : Allegheny Health Network Job Description : GENERAL OVERVIEW: Acts as a liaison between the client and the laboratory providing patient information and resolution of patient care issues. ESSE...
  • 8 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Client Services Representative (Banking) jobs found in Weirton, WV area

A
Travel CT Technologist - $1,958 per week
  • Ardor Health Solutions
  • East Liverpool, OH
  • Job Description Ardor Health Solutions is seeking a travel CT Technologist for a travel job in East Liverpool, Ohio. Job...
  • 3/28/2024 12:00:00 AM

T
Client Service Representative Service
  • TriState Capital Bank
  • Pittsburgh, PA
  • ** Client Service Representative Service** **Department: Private Bank** **Location: Pittsburgh, PA** **Summary of the Po...
  • 3/27/2024 12:00:00 AM

T
Client Service Representative-Modifications & Fulfillment
  • Tscbank
  • Pittsburgh, PA
  • ** Client Service Representative-Modifications & Fulfillment** **Department: Private Bank Service Team** **Location: Pit...
  • 3/27/2024 12:00:00 AM

T
Client Service Representative-Fulfillment & Close
  • Tscbank
  • Pittsburgh, PA
  • ** Client Service Representative-Fulfillment & Close** **Department: Private Bank Service Team** **Location: Pittsburgh,...
  • 3/27/2024 12:00:00 AM

V
Receptionist
  • VCA Animal Hospitals
  • Bakerstown, PA
  • Client Service Representative- Part Time We are seeking an experienced Client Service Representative to join our team. A...
  • 3/26/2024 12:00:00 AM

P
Retail Service Specialist
  • Pleasant Holidays, LLC
  • Weirton, WV
  • **Retail Service Specialist** **Primary Location:** Weirton , WV **Other Locations:** **Job ID #:** JR20217869 **Categor...
  • 3/26/2024 12:00:00 AM

T
Client Service Representative-Modifications & Fulfillment
  • TriState Capital Bank
  • Pittsburgh, PA
  • ** Client Service Representative-Modifications & Fulfillment** **Department: Private Bank Service Team** **Location: Pit...
  • 3/24/2024 12:00:00 AM

T
Travel CT Technologist - $1,958 per week
  • TRS Healthcare
  • East Liverpool, OH
  • Ardor Health Solutions is seeking a travel CT Technologist for a travel job in East Liverpool, Ohio. Job Description & R...
  • 3/24/2024 12:00:00 AM

The city of Weirton is located at 40°25′N 80°35′W / 40.417°N 80.583°W / 40.417; -80.583 (40.41, −80.58). It extends from the Ohio border on the west to the Pennsylvania border on the east at a point where the northern extension of West Virginia is five miles across. Therefore, it is one of only three cities in the United States that borders two other states on two sides, and its own state on the other two sides, the others being Hancock, Maryland and Pittsburg, New Hampshire. Weirton is across the Ohio River from Steubenville, Ohio, and about 35 miles west of Pittsburgh, Pennsylvania, along...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Services Representative (Banking) jobs
$38,757 to $51,521
Weirton, West Virginia area prices
were up 1.9% from a year ago