Client Services Representative (Banking), Sr. jobs in Jacksonville, FL

The Sr. Fraud Analyst will be responsible for managing daily tasks associated with Fraud protocols to ensure all regulatory expectations are met and fraud losses are minimized to the reasonable possible extent. Responsibilities include the identification of unusual and/or potentially fraudulent activity, the management of the associated alerts, and the investigation and reporting of internal and external financial crimes against the bank.

• Complete investigations that may result in Suspicious Activity Reports and apply appropriate risk mitigation measures, while ensuring appropriate documentation of all research and analysis is conducted in accordance with applicable documented guidelines.
• Actively support managers and supervisors with Fraud investigations, while coordinating with team members and other departments to determine the proper course of action in handling potentially suspicious activity as required by applicable global regulatory, law enforcement or, Financial Intelligence Units (FIU).
• Review and analyze transactional data for potential suspicious activity, including those generated from various alert detection systems and processes.
• Review and analyze fraud alerts and account activity for unusual or suspected fraudulent activity that derive from the bank's alert detection systems and processes.
• Conduct due diligence, evaluate the circumstances, and recommend appropriate risk-based actions for any cases of potential fraud; escalate as necessary.
• Collaborate with personnel from other departments when conducting investigations, as appropriate.
• Communicate with Fraud Management on internal control deficiencies detected during the account monitoring/investigative processes.
• Maintain knowledge of the bank's products, services, customers and geographic locations, and the potential fraud risks associated with those activities.
• Maintain proficiency in all aspects of Fraud compliance.

• Educational Experience: Bachelor's degree and 2 years of experience in fraud prevention, financial compliance investigations, Anti-Money Laundering, or a related field preferred.
• 2 year(s) of experience in writing and preparing Suspicious Activity Reports (SARs) or similar in accordance with applicable regulatory requirements preferred.
• Certified Fraud Examiner (CFE) or Certified Financial Crimes Investigator preferred.
• Ability to identify fraud trends, and high-level understanding of financial investigations.
• Problem solving / critical thinking skills and ability to exercise independent judgment.
• Strong deductive reasoning, critical thinking, problem solving, and prioritization skills.
• Strong knowledge of fraud related matters and typologies.
• Self-motivated, with ability to actively manage workloads.
• Excellent interpersonal skills, including verbal, written and presentation communication skills.
• Computer literacy including proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook).