Client Success Coordinator jobs in the United States

About us

The mission of Dress for Success Boston is to empower women to achieve economic independence by providing a network of support, professional attire, and the tools needed to succeed in the workplace and beyond.

Founded in 2001, the organization has served over 16, 000 women since its inception.

Summary Description: The Client Services Coordinator of Dress for Success Boston is the first point of contact for Dress for Success Boston guests. This role is responsible for maintaining strong relationships with referral agency partners, scheduling client appointments, and assisting the team to ensure excellent client services.

Agency Relations

Maintain strong relationships with current referral agencies.

Strategically develop new relationships with agencies.

Manage the scheduling of clients, including reasonably accommodating “emergency” appointments.

Ensure DFS Boston’s MOUs are understood and adhered to.

General Administration

Maintain positive communication and work collaboratively with staff and volunteers.

Meet and greet clients and visitors.

Answer phones and record outgoing messages on the main number.

Ensure the reception area is welcoming and in keeping with a quality top-tier experience.

Promote all dress for success Boston programs and initiatives.

Client Services

• Represent and advocate for clients to ensure they receive appropriate services.
• Ensure that clients receive professional clothing and a significant confidence boost.
• Develop and execute initiatives to increase the number of women receiving services.
• Develop and execute initiatives to increase the level of service provided to our clients.
• Collaborate with the staff team and any relevant committees geared to the development of new programs to increase client numbers.
• Follow Communications with clients/agencies from their appointments (virtual or in-person)
• Create Excel, inputting clients’ feedback/quotes.
• Ensure referral forms are filed monthly and available for data entry.
• Performs other work-related duties as assigned by the Operations Manager

Qualifications

• Strong knowledge of computers in a Windows environment
• Excellent oral and written communication skills
• Maintain a professional and positive demeanor.
• Proven accuracy and attention to detail.
• High School Diploma /GED and or work experience equivalent.
• The ideal candidate should be interested in working within a nonprofit environment and speaking two or more languages.

Work Schedule:

Hours per week - 20,

10:00 a.m. – 2:00 p.m.

Monday through Friday, with one remote day per week.

Job Type: Part-time

Pay: $20.00 - $24.00 per hour

Expected hours: 20 per week

Benefits:

• Flexible schedule
• Paid time off
• Professional development assistance

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Experience:

• Customer service: 1 year (Required)

Ability to Commute:

• Boston, MA 02215 (Required)

Ability to Relocate:

• Boston, MA 02215: Relocate before starting work (Required)

Work Location: In person