Client Success Coordinator jobs in Washington, DC

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Vice President of Client Success
  • Torch.AI
  • Washington, DC FULL_TIME
  • Become Part of the Torch.AI Journey! 

    At Torch.AI, we’re on a journey to create decision advantage and enterprise efficiency at scale with a new form of in-memory AI for the world’s most important mission-driven organizations. Today, we help improve national security, protect U.S. interests, eliminate fraud, reduce risk, and enable better customers experiences. Our team is highly focused and cares deeply about the work we do as a pioneer in the data and AI field and a key partner supporting U.S. strategic, operational, and tactical military forces, warfighters, and national defense capabilities. We're passionate about solving complex problems. Join us in our mission to help organizations Unlock Human Potential. 


    Unlock Your Potential  

    Join our elite team in a rare opportunity as a Vice President of Client Success. In this role, you will be actively supporting growth in a dynamic company building critically important solutions for some of the world’s greatest customers.  In this role, you’ll be making a positive difference for our country every day. Our management style and operating philosophy fit best with talented contributors that prefer autonomy, big responsibilities, and dislike bureaucracy.  

    As the VP of Client Success, you will be responsible for cultivating unparalleled rapport with our clients, including civilian and military Government executives and operators, understanding their needs, and guiding them to derive maximum value from our offerings. Your role is pivotal and will entail acting as the conduit between our discerning clients and our internal echelons, championing their interests and requirements with finesse while evangalizing product uptake, retention, and expansion.  This role requires an active TS/SCI clearance. 


    What Sets This Role Apart 

    • Our decentralized operating model puts every employee at the forefront of our customers’ missions. 
    • We value customer intimacy, unique perspectives, and dedication to delivering lasting impact and results. You’ll have the opportunity to work on the frontlines of major customer programs and influence lasting success for Torch.AI and your teammates. 
    • There are very few companies in the world with the credentials we have. You’ll have an opportunity to support critically important customer missions and work with paradigm-changing technology. 
    • The role is critical in positioning Torch.AI as a leader in data infrastructure AI in the market and helps ensure the company is well-positioned for the next stages of growth.  
    • Torch.AI is in the midst of a fundamental period, with several initiatives and investments anticipated to fuel hyper-growth across a diverse customer base. 
    • You’ll play a significant role in strengthening Torch.AI’s reputation as one of Forbes’ Best Startup Employers. 


    Ownership and Influence  

    • Responsible for achieving or surpassing customer success, utilization, and sales objectives and devising a strategy for new and existing customers to increase product usage monthly and annually. 
    • Assume the pivotal role of the client's advocate within the organization, relaying invaluable insights to internal teams, thereby spearheading a culture of continuous refinement and pioneering innovation. 
    • Serve as an evangelist for Torch.AI solutions to ensure a high-degree of customer satisfaction and identify expansion opportunities at relevant strategic accounts. 
    • Facilitate regular consultations and strategic assessments with clients to review advancements, alleviate any apprehensions, and unearth further avenues for delivering value. 
    • Act as an advisor to our clients, intimately understanding workflows and challenges to effectively articulate the value proposition of our elite suite of solutions to achieve desired outcomes. 
    • Collaborate with new and existing clients to develop tailored success plans, outlining clear objectives, milestones, and success metrics. 
    • Collaborate closely across the organization on new customer opportunities  to optimize pipeline and successfully secure deals. 
    • Maintain a vigilant watch over industry trends, the competitive landscape, and evolving customer needs within Department of Defense and Intelligence Community sectors, preempting challenges and identifying lucrative opportunities ahead of the curve. 


    What We Value 

    • Entrepreneurial mindset. 
    • Subject matter expertise and proven success within the market segment. 
    • Ability to convey complex technical concepts to stakeholders. 
    • Aptitude for working collaboratively in interdisciplinary teams. 
    • Awareness of ethical considerations and responsible AI practices. 
    • Extensive networks within the National Security Community and comprehensive expertise in government acquisition processes and directives. 
    • Bachelor's degree in Business Administration, Marketing, Computer Science, or related field. 
    • Proven experience (10- 15 years) in  operational and management roles, preferably within the National Security community. 
    • Demonstrated success in building and maintaining strong client relationships, with a focus on driving customer satisfaction and retention. 
    • Exemplary proficiency in communication and interpersonal dynamics, adept at engaging and persuading stakeholders. 
    • Demonstrated aptitude in dissecting intricate technical concepts, translating them into clear directives for clients, and offering actionable solutions. 
    • Focused on customer outcomes, consistently surpassing performance benchmarks and Key Performance Indicators (KPIs) to achieve and surpass customer satisfaction goals and customer delight. 
    • Thrives in dynamic, fast-paced settings, efficiently managing multiple priorities without compromising quality or efficacy. 
    • Proficient in O365 suite (Excel, PowerPoint, Word, ect) and collaboration tools (e.g., Slack, Microsoft Teams). 
    • Flexibility to travel occasionally for client meetings and industry events, as required. 
    • Must have active TS/SCI clearance. 


    Professional Ambiance  

    • This role thrives in a cutting-edge, high-performance workspace. 
    • Base of operations is located in our WDC location with occasional opportunities for a flexible hybrid/remote work arrangement. 


    Equity Program  

    • Immediate eligibility to participate in the company equity incentive program. 
    • Employees at Torch.AI have an opportunity to become partners in the firm.  


    Incentives and Advantages 

    • Competitive salary, performance bonus, and benefits package.  
    • Opportunity to participate in Torch.AI’s employee equity incentive program. 
    • Unlimited PTO. 
    • 11 paid holidays each year. 
    • Dynamic and energetic teammates. 
    • Incredible chance for professional advancement in a rapidly scaling high-tech environment. 
    • Weekly in-office catering at headquarters. 
    • Access to company entertainment suite at the Kansas City T-Mobile Center, with tickets to all major events and concerts. 
    • Exceptional medical, dental, and vision insurance. 
    • Company sponsored life and disability coverage. 
    • Relocation benefits. 

    Torch.AI is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. 

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Client Success Manager - Federal
  • Juvare
  • Washington, DC FULL_TIME
  • JUVARE is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers and higher education around the world. JU...
  • 4 Days Ago

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Senior Manager, Client Success
  • Optoro
  • Washington, DC FULL_TIME
  • About Optoro: Optoro is a fast-growing SaaS company headquartered in the heart of Washington, D.C. We are on a mission to revolutionize the retail industry by making every return simple and efficient ...
  • 15 Days Ago

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Client Success Manager – Federal
  • Juvare
  • Washington, DC FULL_TIME
  • This role is based out of Washington DC area Job Summary: The Client Success Manager (CSM) is our client’s primary resource for advice on how to meet their business or program goals with the use of Ju...
  • 15 Days Ago

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Client Success Manager
  • Leadership Connect
  • Washington, DC FULL_TIME
  • Who are we?At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our p...
  • 16 Days Ago

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Client Success Executive
  • Summit Group LLC
  • Silver Spring, MD FULL_TIME
  • For over 50 years, Summit Group has been helping companies “Live their Brand” through a multitude of solutions that include branded merchandise, reward & recognition technology and programs, eCommerce...
  • 16 Days Ago

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0 Client Success Coordinator jobs found in Washington, DC area

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Customer Relations Liaison (MNSS-1-266)
  • SecuriGence LLC
  • Arlington, VA
  • Job Title: Customer Relations Liaison Location: Arlington, Virginia Clearance Level: DoD Secret Clearance Summary We del...
  • 3/28/2024 12:00:00 AM

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Public Affairs Associate
  • PLUS Communications
  • Arlington, VA
  • PLUS Communications is a full-service communications firm based in Arlington, Virginia. PLUS Communications leads award-...
  • 3/28/2024 12:00:00 AM

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Operations Security Advisor
  • Dunhill Professional Search
  • Bethesda, MD
  • Operations Security Advisor *1 day per week on-site in Bethesda, MD *U.S. Citizenship Required Job Description Provide R...
  • 3/27/2024 12:00:00 AM

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Operations Security Advisor
  • Dunhill Professional Search & Government Solutions
  • Bethesda, MD
  • Operations Security Advisor *1 day per week on-site in Bethesda, MD *U.S. Citizenship Required Job Description Provide R...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • SP Plus Corporation
  • Oxon Hill, MD
  • Overview: SP+ is driven by Our Promise, Making Every Moment Matter for a World on the Go. Our team understands that time...
  • 3/25/2024 12:00:00 AM

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Paralegal III
  • Graham
  • Washington, DC
  • Schedule Monday - Friday Duties and Responsibilities: At this level, the Paralegal/Legal Assistant II exercises more ind...
  • 3/25/2024 12:00:00 AM

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Executive Assistant, Public Affairs
  • PLUS Communications
  • Arlington, VA
  • PLUS Communications is a full-service communications firm based in Arlington, Virginia. PLUS Communications leads award-...
  • 3/25/2024 12:00:00 AM

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Executive Assistant
  • PLUS Communications
  • Arlington, VA
  • Description PLUS Communications is a full-service communications firm based in Arlington, Virginia. PLUS Communications ...
  • 3/24/2024 12:00:00 AM

Washington, D.C. is located in the mid-Atlantic region of the U.S. East Coast. Due to the District of Columbia retrocession, the city has a total area of 68.34 square miles (177.0 km2), of which 61.05 square miles (158.1 km2) is land and 7.29 square miles (18.9 km2) (10.67%) is water. The District is bordered by Montgomery County, Maryland to the northwest; Prince George's County, Maryland to the east; Arlington County, Virginia to the south; and Alexandria, Virginia to the west. The south bank of the Potomac River forms the District's border with Virginia and has two major tributaries: the An...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Client Success Coordinator jobs
$50,013 to $65,511
Washington, District of Columbia area prices
were up 1.3% from a year ago

Client Success Coordinator in Carlsbad, CA
Follow and communicate feedback for at risk procedure and report to Assistant Manager, Client Success.
January 10, 2023
Manage and actively engage in all facets of client launch efforts, including scheduling kick-off meeting, collecting initial documentation, scheduling weekly progress meetings, training and renewals.
February 19, 2023
Assist with outgoing communication to clients, such as surveys and product announcements.
April 20, 2023
Client Success Coordinator
Participate in the maintenance of the Client Success playbook related to support process & procedures to ensure the information is current and accurate.
November 11, 2022
Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
November 26, 2022
Feels comfortable working with tools such as Excel, Salesforce, Jira, and Trello.
February 10, 2023
Participates in monthly product meetings and employee education sessions to communicate client program specifics.
March 02, 2023
Deliver exceptional customer service when interacting with clients face to face or over the phone.
May 03, 2023
Responds to inquiries and questions from clients promptly, response time is required within 3 business hours maximum.
May 06, 2023
Provide effective conflict resolution and problem management to ensure effective and consistent contract services.
May 13, 2023