Client Support Analyst jobs in the United States

Job Description and Tasks: Deliver Technical Support Services to the I MEF G-6 section in support of I MEF operations in garrison and tactical environments including support services for the Microsoft Office 365 applications and utilization as I MEF and the USMC fully utilize cloud platform services. Your efforts will reliably integrate command, control, communication, and computer (C4) systems and support information exchange requirements across the I MEF CE and Major Subordinate Commands (MSCs) and provide staff support on Command and Control (C2) system operations, coordination and execution in support of the Marine Air Ground Task Force (MAGTF). As the member of a four person Microsoft Application Support Analyst team you will: Administer O365, permissions, site collection management, reviewing storage metrics; build new O365, Teams and Power Automate solutions, maintain existing solutions; work with staff sections to identify new projects, report on in progress projects, maintain documentation on governance of information within O365 and SIPR Intelink; maintain solutions and exercise sites on SIPR and perform the following:

• Provide technical support and training of O365 applications such as: Teams, SharePoint Online, Outlook, OneDrive, Power Apps, and Power Automate.
• Work with the sections to conduct business analysis and process improvement to advise best business practices through implementation of Office 365 solutions and on-premise SharePoint 2013/2016 environments.
• Integrate within the project and change management lifecycle of I MEF to promote and integrate new technology and initiatives mandated by USMC and DOD.
• Implement SharePoint Online and On-Premise solutions using both Out of the Box (OOTB) solutions, custom designed web parts, pages, views, lists and document libraries.
• Provide a persistent and adhoc O365 application and on-premise SharePoint support before, during, and after exercises and in support to deploying and deployed forces.
• Provide technical support in the development of customized SharePoint web parts using HTML, PHP, XML, C , PERL, VBA, Access Basic, Visual Basic, Microsoft Scripting, MS SQL, JavaScript, CSS, and SharePoint Designer.
• Support a service desk and trouble ticket resolution, executing up to (50) service tickets per week, providing support to customer and resolving 75% of tickets each week.

Qualifications: Must be a U.S. citizen

Minimum Education Required

• High School Diploma.

Minimum Experience Required:

• 2 years’ experience in building client-side SharePoint solutions using JavaScript, jQuery, CSS, HTML.
• 4 years’ experience working directly with clients, developing and executing SharePoint, O365 project plans.
• 3 years’ experience in managing, training personnel and documenting O365 environments and developed applications.
• Possess one of the following Microsoft certifications:
  • Microsoft 365: Managing MS Teams (MS-700)
  • Microsoft 365: Power Platform Functional Consultant Associate (PL-200)
  • Microsoft 365: Power Platform App Maker Associate (PL-100)
  • Microsoft 365 Identity and Services (MS-100)
  • Working knowledge of SharePoint REST APIs, custom html template and JavaScript development

Preferred Experience:

• JavaScript / HTML / CSS programming languages are required to support software solutions on O365 and SIPR SharePoint
• A mix of AWS and Microsoft certifications to compliment different applications, systems and deployment methodologies.

Certifications:

• Microsoft 365 Certified: Fundamentals (Exam MS-900) or Amazon Web Services (AWS) Cloud Practitioner Certification.
• Possess the requisite certification per DoDD 8140.01, Cyberspace Workforce Management dated 10/5/2020

Security Clearance:

Secret

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Constellation West will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

About The Organization

Constellation West is an award winning company that delivers Information Technology (IT) engineering services and solutions and non-IT subject matter expertise worldwide. Established in 1997, Constellation West is an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill nationwide with multiple agencies such as the Department of Veteran Affairs, the Department of Defense, civilian agencies, and the national intelligence community. Many positions supporting the U.S. federal government require our employees to be granted security clearances.

Constellation West provides fully integrated solutions spanning all aspects of system/network engineering, system/network administration, data management, information assurance, quality assurance, full lifecycle support, software development, and geospatial information services. Constellation West looks for the right people ready to step up and be part of a dynamic team.

Are you up for an exciting challenge? Do you want to apply your expertise and knowledge to solve complex problems? Join our team at Constellation West! We offer an exhilarating work environment with a competitive salary and benefits that will reward you for your hard work and dedication. Don't miss out on this amazing opportunity!

Benefits include but are not limited to:

• Tuition reimbursement
• Competitive 401(k) plan
• Competitive Health Benefits
• 11 Paid Holidays!!
• 15 PTO Days!
• Veteran Hiring Preference

Constellation West is proud to be an EEO/AA employer M/F/D/V